Partner Account Manager - San Francisco - Aircall

Job Title: Partner Account Manager - San Francisco
Job Location: San Francisco Office
Job Listing URL: https://jobs.lever.co/aircall/ba32921b-0eee-40e8-bee2-04e24f0e27c6
Job Description: Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

About the Role:

We are seeking a driven and dynamic individual to join our North America Market Partnerships team in the San Francisco office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.
As a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).

This role is for the Aircall office San Francisco (at least two days per week at the office).
Key Responsibilities:
Partner Recruitment & Onboarding:
Identify, recruit, and onboard new Salesforce Channel Partners (or System Integrators) that align with our strategic objectives and target markets.
Develop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity.
Educate partners on Aircall's products, services, value proposition, and sales processes.

Partner Relationship Management:
Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations.
Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities.
Conduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans.

Revenue Generation & Sales Enablement:
Develop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets.
Provide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral.
Collaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners.
Track and report on partner performance metrics, including pipeline, closed deals, and revenue attribution.

Forecasting & Reporting:
Accurately forecast partner sales and contribute to overall company revenue projections.Provide regular reports on partner performance, activities, and market insights to management.

Program Development & Optimization:
Contribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives.
Work cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements.
Stay informed about industry trends, competitive landscape, and best practices in channel management.
Qualifications:
Bachelor’s or MSc degree in Business, Sales, Marketing, or a related field.
You have at least 2-3 years of experience, ideally in Partnerships, or in Sales or Account Management roles.
You have a Sales mindset, always looking for the next business opportunity.
You have a strong understanding of SaaS business models and an interest in technology.
Analytical and strategic thinking abilities, KPI driven approach.
Excellent communication, negotiation, and interpersonal skills.
Confident communicator, native in English