Manager, Merchant Development - Groupon

Our Merchant Development teams focus on strengthening relationships with existing Groupon merchants while driving measurable commercial impact. We partner with local businesses to grow their revenue, optimize their presence on the Groupon marketplace, and build long-term, sustainable partnerships.

As a Manager, Merchant Development, you will lead a high-impact team responsible for growing and protecting Gross Profit across a portfolio of merchants. You will translate strategy into structured daily execution, drive performance discipline, and ensure strong cross-functional collaboration. This is a high-visibility leadership role directly influencing revenue growth, refund reduction, and long-term portfolio stability.

You’ll Spend Time on the Following:

• Leading, coaching, and developing a team of Merchant Development Representatives

• Setting clear expectations around Gross Profit growth, refund reduction, and book-of-business coverage

• Owning the Sales Operating Cadence (1:1s, team meetings, forecast reviews, coaching sessions)

• Driving consistent execution of outreach, follow-ups, and structured merchant growth plans

• Monitoring dashboards and performance reports to identify trends, risks, and opportunities

• Partnering with Market Managers and cross-functional teams on retention and reactivation strategies

• Leading complex merchant conversations and negotiations while protecting margins

• Ensuring CRM accuracy (Salesforce) and delivering clear weekly forecasts to leadership

• Standardizing processes and improving adoption of tools and workflows
  
  

We’re Excited About You If You Have:

• 5+ years of experience in sales or account management leadership (e-commerce, marketplaces, local commerce, or subscription models preferred)

• Proven ability to coach teams and elevate performance in fast-paced, KPI-driven environments

• Strong analytical mindset with experience using CRM systems and performance dashboards

• Experience managing merchant retention and long-term account development

• Confidence leading complex negotiations and strategic discussions

• Ability to balance multiple high-value accounts and shifting priorities

• Fluent Polish and English (minimum B2)

• High level of ownership, accountability, and resilience under pressure

• A structured, proactive mindset with strong organizational skills
  
  

Join us in building high-performing teams, strengthening merchant partnerships, and delivering measurable commercial impact. If you thrive in a performance-driven, meritocratic environment where leadership is visible and results matter, this role is for you. 🚀