Learning Platform Specialist

Zeta Global is a customer lifecycle management marketing company which was founded in 2007. Zeta offers companies a suite of multichannel marketing tools focused on creating, maintaining and monetizing customer…

Location: Heredia
Company size: 3,300–3,300
Posted: 2d ago
Via: Greenhouse

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Learning Platform Specialist - Zeta Global

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Job Title: Learning Platform Specialist
Job Location: Heredia, Costa Rica
Job Listing URL: https://job-boards.greenhouse.io/zetaglobal/jobs/6109757004
Job Description: WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

The Learning Platform Specialist will own the day-to-day administration, operational health, and governance of Zeta’s learning platform ecosystem, with a primary focus on Skilljar. This role supports customers, partners, and internal learning audiences by ensuring courses, live training sessions, learner access, completion records, reporting inputs, and platform workflows are accurate, scalable, and reliable.

RESPONSIBILITIES

Administer Skilljar for customer, partner, and internal learning audiences, including: course and path uploads, catalog maintenance, course & path visibility, enrollments, live session creation, and learner records.

Create, configure, publish, and maintain instructor-led training sessions, cohort-based programs, learning paths, on-demand courses, and blended learning experiences.

Manage ILT operational setup, including session series, capacity limits, waitlists, registration rules, learner communications, automated notifications, and meeting integrations such as Microsoft Teams or Zoom.

Support the migration and consolidation of learning content and processes from legacy systems such as Lessonly into Skilljar, as applicable.

Maintain accurate attendance, completion, credit, certification, and learner progress data across all learning audiences.

Perform reporting readiness activities, including data validation, dashboard/export preparation, taxonomy consistency, and issue investigation.

Troubleshoot learner and stakeholder issues related to registration, access, eligibility, completion status, attendance, credits, certifications, and platform errors.

Document and maintain platform administration SOPs, templates, naming conventions, tagging standards, intake processes, and escalation workflows.

Partner with IT and operations teams on platform dependencies, including SSO, user provisioning, integrations, reporting feeds, and technical issue resolution.

Identify recurring operational issues and recommend process improvements, automation opportunities, or governance changes to reduce rework and improve scalability.

Support Training & Development leadership by providing accurate operational inputs for learning performance, adoption, readiness, and business impact reporting.

REQUIREMENTS

3+ years of hands-on experience administering an enterprise LMS or learning platform, preferably Skilljar or a comparable system.

3+ years of experience supporting instructor-led training operations within an LMS, including sessions, cohorts, registrations, waitlists, attendance, and completion tracking.

Strong operational execution skills with the ability to manage high-volume recurring workflows accurately and consistently.

Experience managing learner access, permissions, enrollment issues, and support requests across multiple audiences or stakeholder groups.

Strong attention to detail and demonstrated ability to maintain clean, reliable learning data for reporting and decision-making.

Ability to create and maintain repeatable processes, documentation, templates, and governance standards.

Comfort troubleshooting platform issues, identifying root causes, and coordinating resolution with technical or operational partners.

Strong communication skills with the ability to explain system processes, set expectations, and support cross-functional stakeholders.

Ability to work independently, prioritize competing requests, and operate effectively in a fast-moving, scaling environment.

Full English proficiency.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

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