IT Support Technician - Education At Work
View Company Profile- Job Title
- IT Support Technician
- Job Location
- Tempe, AZ
- Job Description
- Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.Job SummaryAs a Tech Support Representative, you will be our internal clients' first point of contact, providing essential technical support and troubleshooting for hardware, software, and network-related issues. You will also assist with system configurations and installations, ensuring smooth operations and high customer satisfaction.Seasonal Position ending 4/30/2025.Key Responsibilities
- Install, configure, and maintain laptops and related peripherals.
- Provide technical support for hardware, software, SaaS tools, and connectivity issues.
- Troubleshoot and resolve end-user issues via Microsoft Teams, phone, email, and in person.
- Manage user onboarding/offboarding, including account provisioning in Active Directory.
- Support business-critical SaaS applications (e.g., Microsoft 365, Zoom, Teams).
- Assist with software testing, deployment, and user documentation.
- Maintain knowledge base articles and documentation of common issues and solutions.
- Educate users on basic hardware/software best practices.
- Collaborate with IT team members to improve support processes and user satisfaction.
Minimum Qualifications- High school diploma or GED.
- 1+ years of experience in IT support or help desk role.
- Proficiency with Windows operating systems and Microsoft 365.
- Strong troubleshooting and communication skills.
- Experience with SaaS tools and cloud-based environments.
- Familiarity with Microsoft Teams, Active Directory, and remote support tools.
Preferred Qualifications- Enrollment in or completion of a technical training or degree program.
- Experience in hybrid or remote support environments.
- Exposure to identity and access management tools.
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Education At Work Company Size
Between 500 - 2,000 employees
Education At Work Founded Year
2012
Education At Work Total Amount Raised
$4,500,000