Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, loyalty, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
Reporting to the IT Manager, you will join our Corporate IT team and provide technical assistance and support to end-users across Olo on various hardware and software issues. We take great pride in the reliability, security, and performance of our systems and services, and will look to you to bring a basic understanding of IT systems, troubleshooting skills, and the ability to communicate technical information clearly to non-technical users.
This is a non-exempt, on-site position at Olo’s headquarters in New York City, 5 days per week (Monday-Friday).
How You'll Make an Impact
Respond to and resolve technical support requests in a timely manner, including diagnosing basic hardware, software, and network issues, and implementing effective solutions.
Provide technical support to end-users, including troubleshooting desktop and laptop computers, mobile devices, printers, and other peripherals, as well as assist with software installation and basic configuration.
Set up employee user accounts across internal tools and hardware, and use end-point management tooling and asset management tooling to manage hardware assets.
Use the knowledge base of common issues and solutions to resolve support requests.
Assist with projects to consolidate internal tools and integrate single sign-on.
Document issues and resolutions in the ticketing system, and escalate complex issues to more senior IT support staff as needed.
What Will Set You Up For Success
1+ years of experience in IT support or a help desk environment.
Passion for technology and helping people, with a customer-oriented approach.
Basic understanding of Windows and macOS operating systems.
Experience with common productivity software (Microsoft Office, Google Workspace, etc.)
Familiarity with basic networking concepts (TCP/IP)
Excellent communication and interpersonal skills with both technical and non-technical audiences.
Strong analytical and problem-solving skills with the ability to work both autonomously and in a team environment.
