Job Description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Job Overview

Saronic is seeking a talented and organized IT Specialist. This role is responsible for advanced technical support across various IT systems and networks across globally distributed teams. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.

Responsibilities

Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices

Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions

Work with globally distributed teams in a remote setting spanning multiple time zones

Assist with network configurations, including routers, switches, firewalls, and VPNs

Perform routine system maintenance, including software updates, security patches, and backups

Administer and troubleshoot Active Directory, Office 365, and cloud-based services.

Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service

Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented

Provide daily IT support for local and remote teams, including onboarding and offboarding

Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades

Ensure adherence to security best practices, including data protection and access control

Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging

Qualifications

Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)

3+ years of experience in a technical support or similar IT role

Proficiency in troubleshooting hardware, software, and networking issues

Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services

Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).

Familiarity with ticketing systems and helpdesk management tools

Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users

IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services

Saronic pays 100% of the premium for employees and 80% for dependents

Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care

Saronic pays 99% of the premium for employees and 80% for dependents

Time Off: Generous PTO and Holidays

Parental Leave: Paid maternity and paternity leave to support new parents

Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

Retirement Plan: 401(k) plan

Stock Options: Equity options to give employees a stake in the company’s success

Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage

Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

IT Specialist - Saronic

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