About Terawatt Infrastructure
The once in a century transition to autonomous and electric vehicles is underway and will require a multi-trillion-dollar investment in energy and charging infrastructure, and the real estate to site it on. Terawatt is the leader in delivering large scale, turnkey charging solutions for companies rapidly deploying AV and EV fleets. Whether it’s an urban mobility hub, or a carefully located multi-fleet hub for semi-trucks, Terawatt brings the talent, capabilities, and capital to create reliable, cost-effective solutions for customers on the leading edge of the transition to the next generation of transport.
With a growing portfolio of sites across the US in urban hubs and along key logistics and transportation corridors and logistics hubs, Terawatt is building the permanent transportation and logistics infrastructure of tomorrow through a robust combination of capital, real estate, development, and site operations solutions. The company develops, finances, owns, and operates charging solutions that take the cost and complexity out of electrifying fleets.
At Terawatt, we execute humbly and with urgency to provide tailored solutions for fleets that delight our clients and support the transition of transportation.
Role Description
The EV Site Operations Specialist will own the day-to-day management of a variety of charging and energy assets deployed nationwide. We're looking for someone with an adaptive technical background who can lead from the front — driving network reliability, coordinating facility maintenance alongside the Facilities Team, and delivering a consistently high standard of service to Terawatt's fleet customers. Success in this role means taking accountability for outcomes, collaborating closely across teams, applying the right level of urgency to every issue, and measuring impact through clear, trackable results.
Reporting to the Manager, Network Operations, the EV Site Operations Specialist will work in close collaboration with the Site Operations Team and Network Operations contractors.
Core Responsibilities
Drive network reliability by leading the team with a hands-on, technically grounded approach
Deliver a consistently high standard of customer service– responsive, accountable, and solutions-oriented
Support facility maintenance in coordination with the Facilities Team, following standardized procedures and proactive issue-reporting culture
Execute and continuously improve team workflows and SOPs
Apply technical knowledge of the EVSE hardware and software landscape to act as the “subject matter expert” to diagnose and resolve escalated issues
Serve as the primary point of escalation for the 24/7 Network Ops team
Facilitate communications to EVSE and infrastructure vendors when needed
Respond quickly and effectively to issues impacting site and network performance
Track and report performance metrics for the network of deployed assets
Collaborate with Site Operations team members to satisfy SLAs and maintain 99.9% uptime
Minimum Qualifications
2–3 years of experience in commercial fleet operations, EV charging network operations, or a related technical field
Familiarity with standard processes, protocols, and systems required to execute network operations functions
Technical understanding of EVSE hardware and software with the ability to diagnose issues across integrated systems
Experience working within and contributing to customer support or network operations teams
Experience working within customer support or network operations teams in a fast-paced environment
Experience working with equipment and service vendor support teams
Strong professional communication skills with customers, partners, and vendors
