Director, Engineering, Grid Platform & Reporting Services (Remote Eligible) - Smartsheet

Smartsheet's Grid Platform is the engine behind intelligent work management for millions of users worldwide. As Director of Engineering for Views Platform and Reporting, you will own that engine: the Grid Service, Reports Engine, Dynamic Views, and Grid Orchestration layer that power the entire product, plus the reporting surfaces and views that millions of customers interact with every day.

Enterprise growth is core to Smartsheet's strategic imperatives, and this role helps shape and drive how that vision comes to life. The services in this pillar's remit span critical platform infrastructure and the business-critical end-user features at the center of enterprise customers' most pressing project and portfolio management challenges: as critical a combination as exists in the product. A successful leader here brings deep technical credibility, a proven ability to translate between platform requirements and business outcomes, and a track record of driving results through an org of 30–50 engineers, managers, and principal engineers.

Few engineering leadership roles offer this combination: foundational platform ownership with direct visibility into the product experience it enables. 

You will report to the Senior Director of Engineering and can be based in our Bellevue, WA office or work remotely from anywhere in the US where Smartsheet is a registered employer.

You Will:

• Own the engineering vision, charter, and goals for the Views Platform and Reporting pillar, partnering with your product counterpart to co-drive roadmap priorities across the Grid Service, Reports Engine, Dynamic Views, Grid Orchestration layer, and user-facing reporting surfaces.
• Lead 3-4 teams through a layer of Engineering Managers and Principal Engineers, holding them accountable for delivery, reliability, and team health while actively developing them as leaders.
• Drive architectural evolution of the core platform, balancing five-nines availability commitments against the scalability investments required to power Smartsheet's enterprise growth trajectory.
• Own the full reporting stack: both the backend infrastructure and the front-end reporting views and surfaces that enterprise customers depend on for project and portfolio management.
• Define and track engineering and business outcomes for the pillar, including SLO/SLA targets and production reliability signals. Identify systematic production challenges and build pillar-level mechanisms to address them before they become customer issues.
• Initiate and guide cross-team technical efforts spanning multiple upstream dependents and internal consumers, resolving architectural conflicts and making bold decisions that position the platform for future scale.
• Set and maintain a high bar across code quality, test coverage, performance, security, and operational excellence, and build the mechanisms to sustain it at the pillar level.
• Think strategically about customer outcomes, guiding managers and principal engineers to address existing gaps and anticipate future enterprise needs. Represent the pillar in customer conversations as a technical advisor.
• Communicate platform complexity clearly across a wide range of audiences, from your engineering org to executive leadership. Produce clear written artifacts for strategic vision, long-term plans, and pillar reviews that align teams and inform decisions.
• Drive AI adoption across the pillar, holding leaders accountable for AI productivity, enabling AI-first design decisions, and ensuring alignment with cross-product AI strategy.
• Lead strategic hiring planning for the pillar, model a high bar for talent, and build an inclusive culture that develops and retains strong engineering managers and principal engineers.

You Have:

• 11+ years of software engineering and system architecture experience, with meaningful depth in distributed systems and high-availability platform infrastructure.
• 5+ years in engineering leadership with a track record of leading through multiple layers of management across a complex technical and product charter: owning both platform infrastructure and user-facing product surfaces simultaneously.
• A track record of owning and operating tier 0 or mission-critical services at five-nines availability, and the hands-on technical credibility with engineers that comes from understanding the work deeply.
• Demonstrated ability to translate between technical complexity and business outcomes, making infrastructure decisions legible to executives and product strategy legible to engineers.
• A track record of customer empathy in practice: using customer context to prioritize platform investments and user-facing roadmaps in ways that drive measurable business outcomes.
• Experience leading full-stack engineering organizations, with depth on the backend and enough front-end fluency to hold a high bar across the whole stack.
• Hands-on experience designing or evolving distributed architectures under scale constraints, including caching strategies, data consistency tradeoffs, and performance optimization at volume.
• Experience building and scaling cloud-native services on AWS, with proficiency in observability tooling, alerting, and SLO/SLA management at scale.
• Experience leading cross-functional technical programs with significant ambiguity and cross-team dependencies; you deliver results under tough circumstances.
• Strong CS fundamentals: data structures, algorithms, distributed systems, object-oriented design, and familiarity with Agile/Scrum and DevOps/CI/CD practices.
• Clear, proactive communication (written and verbal)  with technical and non-technical audiences, including executive leadership.
• A BS or MS in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Legally eligible to work in the U.S. on an ongoing basis.