Data Analyst Customer Experience

PayJoy Inc. provides consumer finance. The Company offers a pay-as-you-go technology solutions that allows consumers to transform the purchases of consumer electronics into monthly installment plans. PayJoy serves…

Location: Remote
Company size: 1,000–2,000
Posted: 3d ago
Via: Lever

Section II · Full ProfileFree with an account

01Comp band & equity packageLocked
02Seniority & experience requirementsLocked
03Interview process & rubricLocked
04Hiring manager & team contextLocked
05Growth trajectory in this roleLocked
06Offer & decision timelineLocked

Create free account Sign in

Free account · no card · 2 minutes

Data Analyst Customer Experience · PayJoy

View company profile

Job title: Data Analyst Customer Experience
Job location: Mexico City, CDMX
Job listing URL: https://jobs.lever.co/payjoy/543f0ba7-8f46-41cd-8c04-744bebf2dae3
Job description: Individual contributor that will be elaborating creating dashboards to identify insights and patterns to improve customer experience across differente line of business.

Will follow continuous improvement methodologies across different verticals to minimize costs and improve CX.

Key responsibilities

Create live dashboards to understand data and track trends.

Robust understanding of SQL and Python.

Effectively communicate with other verticals’ stakeholders such as product, HR, CX to unblock bottlenecks.

Qualifications

Bachelor's degree in business, engineering, finance, or product management.

Experience in customer experience.

Experience in SQL and Python.

Lean Six Sigma Certification.

English C1. (Recommended but not required).

Experience in data analyses and flow diagrams.

Benefits

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.

Life insurance.

Phone finance, Headphone, home office equipment and wellness perks.

30 days of Christmas bonus

20 days paid Vacation

50% Vacation premium

$2,000 MXN monthly grocery coupons

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

Catered lunches