Why Join dLocal?
dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.
What's the opportunity?
As our Execution & Enablement Specialist, you will play a key role in driving operational excellence across dLocal's Payins network. You'll own strategic relationships with processors, acquirers, APM providers and issuers, ensuring smooth and high-performing operations. Collaborating across teams, you'll optimize costs, boost approvals and reliability, and deliver seamless merchant go-lives. You'll also lead the end-to-end process of introducing new payment methods and enhancing existing solutions—making a tangible impact by increasing approval rates, reducing costs and latency, and accelerating merchants' time-to-revenue.
This role will cover the Argentina and Bolivia markets.
Reports to the Execution & Enablement Manager, South LATAM.
What will I be doing?
Partner & processor management
• Own day-to-day operational relationship for assigned partners (for Cards and APMs): onboarding, contract changes, operational migrations, and go-live readiness.
• Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
• Coordinate with various internal teams and relay processor feedback; support market-specific needs and practices to improve continuity.
Enablement & commercial responsibilities
• Negotiate pricing, SLAs and special commercial terms (ex, commercial campaigns with issuers); enable partner features and new payment flows.
• Manage fines process and costs structures: track, upload evidence, and ensure card-scheme mandates are implemented.
Merchant-facing operational support
• Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
Performance optimization & market intelligence
• Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
• Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards
• Drive the rollout of New Technologies with key partners across Argentina and Bolivia, as part of dLocal's 2026 resilience agenda.s.
Governance, reporting & continuous improvement
• Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
• Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.
What skills do I need?
• Experience in the payment or fintech industry is a plus.
• Knowledge of data analytics and reporting.
• Basic knowledge of programming languages. Proficient with Excel/Sheets.
• Ability to write data reading queries in tools such as QuickSight, Power BI, Logz.io, AWS Athena, and other analysis and monitoring platforms.
• Excellent interpersonal and communication skills to build effective relationships with partners and work effectively with them.
• Data-driven mindset with strong root-cause analysis skills.
• Advanced/Fluent English.
• Exceptional organizational skills, with the ability to manage multiple activities and projects simultaneously.
• Bias for action, ownership, strong organization, and ability to operate across time zones and manage multiple initiatives.
• Ability to work with tight deadlines.
• Someone open to the constant change in an ambiguous, fast-paced environment, a self-starter, and open to working across teams worldwide.
• Curious profile and positive attitude.
