Uber Freight logo

Customer Support Specialist II - Uber Freight

View Company Profile
Job Title
Customer Support Specialist II
Job Location
Ciudad de México, DF 06600, Mexico
Job Description

About the Role

• Contact carrier to obtain daily capacity and status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty

• Ensure correct load status in TMS, e.g., loaded, pick-up, delivery, empty, etc.

• Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary

• Establish and maintain effective relationships with carriers, shippers and receivers through professional and timely communications and inquiry responses

• Correspond with customer and carrier regarding detention information

• Communicate and gain approval for expedite shipments

• Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement   

• Push customers to increase volume participation on assigned accounts

Basic Qualifications

• 1 year of logistics experience
• Experience in a system related to TMS (tracking or monitoring of shipments)
• Completed bachelor's degree
• English - Email and customer service (Sporadic)

Preferred Qualifications 

• Experience or know of a dashboard system

• Office (excel, word, ppt)

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Everything You Need, One Platform.

From job listings to startups, investors to funding rounds, and everything in between, Employbl puts the power in your hands. Why wait?

Start your free trial today!


Stay Ahead of the Curve

Sign up for our newsletter to stay informed about the latest startups and trends in the tech market. Let Employbl be your guide to success.

Uber Freight Headquarters Location

San Francisco, CA

View on map

Uber Freight Company Size

Between 10,000 - 20,000 employees

Uber Freight Founded Year

2017

Uber Freight Total Amount Raised

$1,050,000,000

Uber Freight Funding Rounds

View funding details
  • Private Equity

    $550,000,000 USD

  • Series A

    $500,000,000 USD