Customer Success Manager, Food & Beverage+ - Attentive

Job Title: Customer Success Manager, Food & Beverage+
Job Location: United States
Job Listing URL: https://jobs.lever.co/attentive/d268cd9d-0cb0-4506-b695-25586b948d9b
Job Description: Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role
We’re looking for a motivated Customer Success professional to join our team as a Customer Success Manager for the Food & Beverage+ verticals. In this role, you’ll be responsible for driving customer outcomes across the entire lifecycle, from onboarding and management to expansion, retention, and renewals.

You’ll serve as a trusted consultant to our Food & Beverage+ customers, building strong relationships and ensuring their success while owning key metrics such as NDR and TCV. You’ll also lead commercial renewal conversations and act as the primary point of ownership for your accounts.

Collaboration is key, you’ll partner closely with Sales, Partnerships, Marketing, and our EPD teams to align strategy, bridge product and customer needs, and maximize business impact.

This is a unique opportunity to contribute to a growing, specialized team within Customer Success and make a measurable impact on both our customers and our business.
What You'll Accomplish
Own relationships with new and existing customers, guiding them through onboarding, integration, growth opportunities, new product adoption, and renewals.
Build trusted, strategic partnerships with customers by managing overall account health, identifying risks, and strengthening post-sale relationships.
Collaborate with customers to create strategic plans that align Attentive’s solutions with their current and future business needs, while tracking success against defined KPIs.
Lead and facilitate regular customer meetings, both in person and virtually, including quarterly business reviews.
Monitor customer usage to provide accurate forecasts, maintain visibility into the renewal pipeline, and proactively address risks with clear communication and resolution strategies.
Partner with the executive team to translate customer feedback into actionable product requirements.
Identify key trends, challenges, and use cases within the Food & Beverage+ verticals, and convert these insights into internal processes, playbooks, and training materials.
Your Expertise
2-4 years of account management or customer success experience required, preferably working with Food & Beverage customers (QSRs, Fast Casual Restaurants, Franchises, CPG, Hospitality Groups, etc.)
Strong understanding in customer success techniques and strategies
Excellent written/verbal communication & presentation skills; experienced in establishing relationships and credibility with C-level executives
Comfortable learning new software (for design, data management, and internal tools)
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented and organized
Knowledge of Salesforce, Catalyst or related CRM tools Interest in startups, software and entrepreneurship
Experience with defining/evolving systems and processes that optimize efficiency, productivity and visibility across Customer Success and Sales
Strong understanding of the Food & Beverage digital technology ecosystem a plus (online ordering, loyalty, PoS)