Customer Success Engineer - West (Bilingual) - Quantum Metric

Job Title: Customer Success Engineer - West (Bilingual)
Job Location: West Coast
Job Listing URL: https://jobs.lever.co/quantummetric/08e282d6-53d2-4daa-ac96-ae98426ed444
Job Description: 😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role
As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.
🔧 Responsibilities
Adapt quickly to changing priorities and capable of operating in an ever-changing work environment.
Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.
💡 Requirements
Must be fully proficient in English and Spanish
Past experience developing, implementing, or managing digital solutions.
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Experience with web technologies, analytics, front-end development, and best practices for UX/UI
Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
Must exhibit proficiency in JavaScript development.
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Familiarity with the page load lifecycle & techniques for performance optimization
Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.
Excellent verbal and written communication skills with exemplary presentation skills.
Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
10% travel
Compensation: $90,000 - $120,000 base and 12% bonus eligible