Job Description

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

🔧 Responsibilities

Adapt quickly to changing priorities and capable of operating in an ever-changing work environment

Architect: Equip stakeholders with the capabilities to execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements

Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms

💡 Requirements

Past experience developing, implementing, or managing digital solutions.

Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred

Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI

Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus

Must exhibit proficiency in JavaScript development.

Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf

Expert knowledge of browser developer tools to test scripts & diagnose issues

Familiarity with the page load lifecycle & techniques for performance optimization

Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients

Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment.

Excellent verbal and written communication skills with exemplary presentation skills.

Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical

Customer Success Engineer- East/Central - Quantum Metric

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