Customer Onboarding Specialist - BrightEdge

Job Title: Customer Onboarding Specialist
Job Location: Cleveland
Job Listing URL: https://jobs.lever.co/brightedge/70d9d3eb-1e72-488a-8e87-90b19482ffe4
Job Description: Shape the future of Search.

About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Client Onboarding Specialist, you serve as the face of the company to our new customers. A great Client Onboarding Specialist has a positive attitude and delivers a consistently great experience for our new customers. You will be responsible for presenting and educating new customers on platform best practices to support their organic marketing channel.

**NOTE: This is an entry level, individual contributor role based out of our Cleveland HQ.
How you'll spend your time:
Delivering onboarding trainings and materials

Ensuring platform adoption

Timely scheduling and delivery of onboarding sessions

Lead successful transitions to the Customer Success Manager team after onboarding
We're excited about you if you have:
Bachelor's degree required

1+ years’ experience working in a Marketing Technology environment a plus

Strong analytical skill set; experience working with Adobe Analytics or Google Analytics is a plus

Strong articulation and presentation skills

Ability to follow process consistently in a high call volume environment

Willingness to learn and use coaching feedback to improve

Passionate about working with customers and delivering a great customer experience
Benefits & Perks:
Motivating, high-impact work that builds your career

Medical, dental, and vision insurance with multiple package options

15-23 days PTO depending on tenure plus 10 paid holidays

Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs

Discounted gym membership and fitness benefits

No or low cost therapy and professional coaching sessions through Spring Health

4-6 weeks fully paid parental leave

Pet wellness and insurance plans to keep your furry family healthy