Company Overview: brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT’s value in delivering revenue, services, and organizational enablement for the enterprise.
Job Summary: the Client Success Specialist is an operational delivery resource post implementation and works closely with the assigned Client Success Manager. The client success specialist completes operational tasks required to deliver contracted solutions to assigned customer portfolio. The CSS also coordinates with other groups who provide support for customers like Procurement, Service Desk, Expense Management. The client success specialist must have strong Excel and PowerPoint skills as well as, operational, multi-tasking, customer service, and analytical skills. The basic knowledge and understanding of the Service Now will be the additional advantage.
Essential Functions / Duties / Responsibilities:
- Works with Client Success Manager assigned to clients who act as the primary point of contact on clients.
- Handles recurring delivery tasks like Quarterly Business Review creation, real time usage checks, allocation reporting, etc.
- Works closely with Client Success Manager and advises of challenges and opportunities related to the client.
- Supports Client Success Manager with needed documentation so that CSM can successfully facilitate client
- Tracks down missing invoices, monitors open tickets and incidents, and follows up where needed.
- Works with carriers to resolve billing disputes or ticket issues
- Serves as back up for Client Success Manager.
Minimum Qualifications:
- Bachelor's Degree in an appropriate field of study (Technical) or equivalent work experience.
- 3-5 years of experience working in Client Support capacity.
- Experience with ServiceNow is a plus.
Required Knowledge/Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Advanced excel skills required.
- Fluent English (written and spoken) required to interact with international clients, partners, and internal teams.
Shift: Monday–Friday, 11:00 AM–8:00 PM Kyiv Time, with a 1-hour break.
What We Offer:
- Medical insurance — after successful completion of the probationary period.
- Equipment — we set up everything you need to work comfortably from home.
- Full FOP administration — we handle all administrative matters related to your business entity.
- Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly. Shift changes are subject to Lead/Manager approval, provided they do not negatively impact team continuity.
- Annual salary review — based on performance review outcomes.
- Parental leave — we support you through every stage of life.
- Comfortable remote setup — we care about your day-to-day work experience.
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.
Location: Remote (Ukraine Private Entrepreneur, internationally-based)
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law.
Candidates are subject to a background check. ll employees must adhere to brightfin’s Information Security and Privacy policies and procedures.
