Carrier Operations Specialist - Shippo

Job Title: Carrier Operations Specialist
Job Location: United States
Job Listing URL: https://jobs.lever.co/shippo/a97ae69e-19cc-4969-9952-61b543f97329
Job Description: Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

How we'll deliver success:
Shippo is looking for a proactive and detail-oriented Carrier Operations Specialist to join our Carrier Operations Team. You’ll report to the Carrier Operations manager and you’ll play a critical part in managing pricing operations, investigating variances, and supporting carrier rate card implementations. It’s a great fit for someone who thrives in data-rich environments, loves solving complex problems, and brings a strong generalist mindset to operational challenges.We're looking for a hands-on problem solver—someone who takes initiative, owns issues end-to-end, and doesn't shy away from ambiguity. You’ll work cross-functionally with Finance, Product, and Engineering to ensure accurate pricing and seamless reconciliation workflows across our carrier partnerships. Your 90 day, 6 month, and 1 year goals will be based on your ability to help reduce rate variances and gain visibility into potential data / reporting gaps.

If you're passionate about optimizing operations, diving into messy data, and building scalable solutions, we want to hear from you.
Shipping & handling responsibilities:
Variance Investigations & Dispute Resolution
Support end-to-end investigations into pricing discrepancies, identifying root causes and ensuring resolution
Analyze Carrier pricing variances and partner with Finance on data reconciliation and dispute outcomes (USPS, FedEx, UPS, etc)
Maintain detailed variance reports and provide clear visibility to internal stakeholders
Develop SOPs and playbooks to drive consistency and reduce manual processes
Collaborate cross-functionally to fix recurring issues and improve workflows
Rate Card & Pricing Operations
Manage the rate card / pricing setup and QA lifecycle, ensuring clean and accurate data ingestion
Format, validate, and maintain rate cards; resolve data issues in collaboration with internal teams
Work closely with the RATE Team, Finance, and Engineering to streamline pricing workflows
Support carrier contract hosting and implementation efforts.
Problem-Solving & Generalist Thinking
Identify process gaps or data issues proactively—don’t wait for instructions
Take ownership of challenges, even those outside your direct scope
Work cross functionally across operations, product, and finance to uncover and address inefficiencies
Maintain a systems-level view to understand the broader impact of your work
Thrive in a fast-paced environment with evolving priorities
Process Improvement & Data Analysis
Use SQL (basic level is fine) to query and validate pricing data
Leverage Looker and Databricks for variance monitoring, reporting, and dashboard creation
Propose process enhancements and automation opportunities to improve operational efficiency
Maintain documentation including Jira tickets, SOPs, and knowledge bases
Do you tick the boxes?
Must-Have Skills & Experience
Working knowledge of SQL for querying and validating data
Experience using Looker and Databricks for analytics and reporting
Proficient with Jira for tracking workflows and Salesforce for carrier data
Strong command of GSuite tools (Sheets, Docs, Slides)
Comfortable working in Slack for daily communication
Strong analytical mindset and self-starter attitude
Proven ability to take initiative and drive resolution independently
Preferred Qualifications
2-5 years of experience in operations, pricing, logistics, or a related field
A generalist mindset—willing and eager to take on diverse challenges
Familiarity with carrier pricing, rate card processes, or financial reconciliation is a plus
Experience working in high-growth, fast-changing environments
USPS or other small parcel experience a strong plus
What's in the Shippo package?
Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
Take-as-much-as-you-need vacation policy & flexible working
One week-long company wide shutdowns during winter
3 Volunteer Days Off (VTOs)
WFH stipend to set up your home office
Charity donation match up to $100
Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings