API Support Specialist - AirSlate
View Company Profile- Job Title
- API Support Specialist
- Job Location
- Philippines
- Job Description
- About airSlateairSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.What you'll be working on:
About the SignNow team:
We are a passionate and ambitious team of 140+ people on a mission to succeed with our award-winning signature solution – SignNow.
SignNow empowers over 28 million people at companies across the world to move fast with everything they need to send and eSign their documents. Increase productivity with document workflows, impress customers, and save money while maximizing ROI with SignNow.
And now, we are looking for an API Support Specialist II who is prepared to contribute to the next chapter of our company's growth.
Schedule:
To ensure overlap with the US market, this is a nighttime position. Working hours start at 3:00 AM, with a 9-hour shift including a lunch break. Work on public holidays is compensated with an additional holiday coefficient.
What we expect from you:- Perform troubleshooting and provide development assistance for SignNow customers
- Assist customers with how-to questions, technical articles, and tutorials covering basic to upper-intermediate use cases of SignNow APIs and SDKs
- Act as a Subject Matter Expert for advanced SignNow features, including APIs, SDKs, webhooks, and Salesforce/Zapier integrations
- Diagnose customer code samples for advanced testing purposes, identify issues, and document them thoroughly prior to internal escalation
- Serve as a point of escalation for technical questions — both from internal teams and external departments — to facilitate the rapid deployment of customer applications
- Work with a versatile stack (REST APIs, SDKs) and top-tier platforms like Salesforce and Zapier to resolve complex integration cases
- Collaborate cross-functionally to solve challenging technical problems and deliver an outstanding customer experience
What helps you rock:- 3–4 years of experience in customer support, with strong service skills and a genuine passion for helping others
- 1+ year of experience in a technical support role
- Hands-on experience with REST APIs — required
- Fluent English with excellent grammar and writing skills
- Flexibility in working hours to accommodate the US market
- Demonstrated ability to troubleshoot and triage complex, code-related technical issues
- Ability to learn independently using available resources, with the autonomy to make decisions and drive tasks to successful outcomes
- Familiarity with tools such as Postman and Jira
- Familiarity with AI tools and agents
- Basic experience with any programming language (PHP, Java, Python, or Node.js) is a plus
- Experience with Zapier, Salesforce, or other popular integration platforms
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AirSlate Company Size
Between 200 - 1,000 employees
AirSlate Founded Year
2006
AirSlate Total Amount Raised
$181,500,000
AirSlate Funding Rounds
View funding detailsSeries B
$51,500,000 USD
Debt Financing
$50,000,000 USD
Series B
$40,000,000 USD
Series A
$40,000,000 USD