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Balto is a real-time guidance platform that increases conversions and decreases ramp time for contact centers. Balto is an AI technology for real-time call guidance and coaching. It increases conversions, delivers a world-class customer experience, and decreases ramp time with Balto’s real-time guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation, and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. The company was founded in 2017 and is based in St Louis, Missouri.




Between 2 - 10 employees



Headquarters Location

San Francisco, CA






Joel Karacozoff
Joel Karacozoff
Nicky Montana
Nicky Montana
Spencer Cassidy
Spencer Cassidy

Funding Rounds


  • Y Combinator
  • Jessica Livingston
  • Liquid 2 Ventures
  • Paul Graham

September 2019


March 2019

Investors in Balto

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