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Balto

Balto is a real-time guidance platform that increases conversions and decreases ramp time for contact centers. Balto is an AI technology for real-time call guidance and coaching. It increases conversions, delivers a world-class customer experience, and decreases ramp time with Balto’s real-time guidance for contact centers. Powered by AI, Balto listens to both sides of a conversation, and visually prompts agents with the best things to say, live on every call. Scale “perfect” to thousands of agents with the push of a button and get immediate insight into what’s working and what’s not. The company was founded in 2017 and is based in St Louis, Missouri.

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Founded

2017

Employees

Between 100 - 500 employees

Raised

$52,550,000

Headquarters Location

911 Washington Avenue Suite 713, St. Louis, MO 63101

Public

FALSE

Acquired

TRUE

Founders

Nick Montana, Joel Karacozoff, Davidson Girard, Chris Kontes, Spencer Cassidy

CEO

Nick Montana
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Funding Rounds

$37,500,000

August 2021

$10,000,000

October 2020

$3,000,000

September 2019

$150,000

March 2019

$1,300,000

October 2018

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