VP of Infrastructure and Cloud Operations - Xsolla

Job Title: VP of Infrastructure and Cloud Operations
Job Location: Berlin, Germany
Job Listing URL: https://jobs.lever.co/xsolla/d361dd52-a553-4acc-b143-4752100d14b3
Job Description: ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Longevity Opportunity Vision Enjoy the game!

ABOUT YOU

Xsolla is seeking an experienced and visionary Vice President of Infrastructure and Cloud Operations to lead the strategic evolution and operational excellence of our global infrastructure. This role is responsible for managing, optimizing, and delivering both private and public cloud environments that power all of Xsolla’s SaaS services—ensuring resiliency, scalability, availability, and security across our platforms.

The ideal candidate will possess deep technical knowledge, a strong track record of leadership in SRE, DevOps, networking, and database management, and a passion for operational excellence. This leader must have experience leveraging AI/ML-driven solutions to automate infrastructure operations (e.g., monitoring, alerting, reporting, incident resolution) and a proven ability to scale platforms and teams in a global, cross-cultural environment.
RESPONSIBILITIES
Define and execute the vision, mission, and strategic roadmap for global infrastructure and operations, aligned with business priorities and technology goals.
Build and scale high-performing teams across DevOps, SRE, Networking, and Database disciplines.
Oversee global infrastructure operations across multiple time zones and cultural environments.
Manage hybrid and multi-cloud environments, including compute, storage, network, and security.
Develop and implement robust automation strategies using AI/ML to reduce toil, accelerate issue resolution, and improve system reliability.
Lead initiatives in observability, CI/CD security, and proactive incident prevention.
Ensure the infrastructure is secure, compliant, and resilient, with robust business continuity and disaster recovery practices.
Partner with internal stakeholders (Product, Engineering, Security) to ensure infrastructure is enabling product velocity and stability.
Lead vendor and service provider relationships, including SLA enforcement, performance reviews, and contract alignment.
Own the hiring, mentoring, and development of global infrastructure teams, with a focus on continuous improvement and leadership growth.
Develop and manage the infrastructure budget, focusing on cost optimization and resource forecasting.
Serve as a key advisor to the CTO, contributing to broader technology strategy and executive-level planning.
QUALIFICATIONS & SKILLS
Minimum 10 years of experience leading infrastructure and operations across both private and public cloud platforms.
Proven leadership of DevOps, SRE, Networking, and Database Management functions, with direct responsibility for cross-disciplinary teams.
Demonstrated experience reporting directly to a CTO or CIO.
Deep technical expertise in infrastructure architecture, automation, performance engineering, and systems design.
Strong background in AI-powered automation, with hands-on experience implementing intelligent systems for monitoring, alerting, resolution, and performance optimization.
Experience scaling platforms to meet growing business demands, including establishing cloud governance and lifecycle management.
History of working with global teams across different cultures and time zones, with excellent collaboration and communication.
Strategic thinker with a strong vision for modern infrastructure and platform engineering.
Excellent communication skills, with the ability to influence stakeholders at all levels, including executives.
High emotional intelligence and proven ability to influence without authority.
Experience in deploying and managing observability tools like Datadog, Prometheus, or similar platforms.
Strong understanding of secure software development, compliance standards, and risk mitigation strategies.
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
NICE TO HAVE
Experience in the gaming or SaaS industry
Experience driving digital transformation and infrastructure modernization initiatives
Exposure to regulatory environments (e.g., SOC 2, ISO 27001, GDPR)