SECTION I · THE BRIEF
Brief #65200Updated 15 JUN 2026REMOTEGreenhouseEAST BAY
Employbl Company Profile

Technical Support Engineer

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Location
Remote
Company size
3,073–3,073
Posted
1mo ago
Via
Greenhouse
Section II · Premium ProfileMembers only
  • 01Comp band & equity packageLocked
  • 02Seniority & experience requirementsLocked
  • 03Interview process & rubricLocked
  • 04Hiring manager & team contextLocked
  • 05Growth trajectory in this roleLocked
  • 06Offer & decision timelineLocked
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Technical Support Engineer · Five9

View company profile
Job title
Technical Support Engineer
Job location
India, Bengaluru (Onsite)
Job listing URL
https://www.five9.com/about/careers/job-detail?gh_jid=6006700004
Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

 

Qualifications & Skills 

  • Understand omni channel communication technologies and their role in the contact center 
  • 2+ years of experience as a product support engineer 
  • Good listening and comprehension skills 
  • Quick on your feet while consultatively working with the end customer to implement the solution 
  • A natural ability to dig in and resolve technical issues in structured manner 
  • Have a commitment to excellence in taking care of our customers and expect the same from others 
  • Windows operating systems, MS SQL, IIS 
  • Hands-on experience on log analysis and troubleshooting 
  • Familiarity with IP Networking, SQL, REST APIs, and Linux 
  • Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys 
  • Previous experience with outbound contact center products is a plus. 

Key Skills 

  • Contact Center Outbound 
  • API 
  • Linux 
  • SQL 
  • AWS  

Shift: Night Shift 
Work mode: Work from office 

 

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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Five9 headquarters

San Ramon, CA

Company size

3,073–3,073 employees

Founded

2001

Total raised

$861,600,000

View company profile ↗

Funding rounds

  • Post Ipo Debt$747.5M
  • Post Ipo Debt$747.5M
  • Debt Financing$30M
  • Debt Financing$30M
  • IPOUndisclosed
  • Series D$22M
  • Debt Financing$12.5M
  • Debt Financing$12.5M
  • Series D$22M
  • Series Unknown$12M
  • Series Unknown$12M
  • Series C$8.6M
  • Series C$8.6M
  • Series Unknown$12M
  • Series Unknown$12M
  • Series B$12M
  • Series B$12M
  • Series A$5M
  • Series A$5M