Technical Support Engineer - Five9

Qualifications & Skills 

• Understand omni channel communication technologies and their role in the contact center 

• 2+ years of experience as a product support engineer 

• Good listening and comprehension skills 

• Quick on your feet while consultatively working with the end customer to implement the solution 

• A natural ability to dig in and resolve technical issues in structured manner 

• Have a commitment to excellence in taking care of our customers and expect the same from others 

• Windows operating systems, MS SQL, IIS 

• Hands-on experience on log analysis and troubleshooting 

• Familiarity with IP Networking, SQL, REST APIs, and Linux 

• Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys 

• Previous experience with outbound contact center products is a plus. 

Key Skills 

• Contact Center Outbound 

• API 

• Linux 

• SQL 

• AWS  

Shift: Night Shift 
Work mode: Work from office