Supervisor, Title Management - Octane Lending

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.  

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co for more information.

We are currently looking for a Supervisor for our servicing team in Irving, Texas, to supervise the Title Management and Dealer Escalations teams. You will partner with the Manager of Remarketing and Title Management to lead the teams and strategies to maximize operational efficiencies, execute and follow-up for dealer escalations, and maintain oversight to title-related processes (e.g. title releases, lien perfections, title transfers, correspondence, etc.). You will also be responsible for team/employee training, coaching, development, and compliance adherence.

Responsibilities:

• Oversee and deploy compliant processes for title management. 
• Manage vendor relationships with our title management vendors.
• Develop and monitor effectiveness reporting of the Title team and processes. 
• Execute, follow-up, and report out escalations to support our dealer partners, mitigate risk of loss, and facilitate buybacks (including follow-up for issues not related to outstanding liens). 
• Assist internal stakeholders in the development and rollout of strategic business objectives.
• Develop capacity and staff requirements for overseen servicing areas and monitor daily processes to ensure department and company objectives are met.
• Work with legal team to ensure contracts, policies, and procedures are correct.
• Monitor team and individual performance, deliver regular coaching, and own team and employee development.
• Review timecards and PTO requests on a regular frequency. 
• Cultivate a strong culture in line with company values across several servicing teams.
• Design and implement process efficiencies related to title management including process documentation. 
• Collaborate with leadership to identify training opportunities to enhance and ensure high levels of service to internal and external stakeholders.
• Other duties and projects as assigned.

Requirements:

• Bachelor’s degree or equivalent work experience in lieu of.
• Proficient in MS Office and WEB based tools.
• 5+ years auto finance experience, specifically with focus in Titles management and in a supervisory/management role.  
• Ability to thrive in a fast paced environment and to work independently and collaboratively.
• Strong communication skills interpersonal, verbal and written with the goal of influencing outcome.
• Ability to establish and maintain effective working relationships and objectively coach associates and manage complex issues in order to meet/exceed company objectives.
• Strong analytical skills with the ability to identify improvement opportunities, evaluate options, and develop servicing solutions.
• High level of personal motivation, professionalism, and integrity required.
• Ability to exercise discretion and judgement in line with company initiatives and values.

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Generous Parental Leave
• Flexible Time Off (FTO) Policy - Time Off When You Need It
• Retirement Plan (401k) with company match!
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term / Long Term Disability
• Robust Ancillary benefits including accident insurance, hospital insurance, etc
• Wellhub (Gympass) Wellness Benefit
• Recreational Safety Benefit

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.