Solution Consultant Director - SugarCRM

Job Title: Solution Consultant Director
Job Location: Sydney
Job Listing URL: https://jobs.lever.co/sugarcrm/00d848de-8cad-4d19-a5c6-01941a89f644
Job Description: About SugarCRM

From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

Where do you fit?
SugarCRM is seeking you to join our team as a Solutions Consultant Director to support the APAC Sales team. You love being a customer-facing, hands-on technologist and are passionate about supporting the continuous growth across APAC.

Using extensive market-based knowledge about CRM and CX (customer experience) business applications, combined with an in-depth understanding of SugarCRM’s software-platform architecture and capabilities, you are responsible for determining customer business objectives, discovery process, scoping and presenting the product vision. You will take ownership of the solution/technical aspects of a sales cycle and demonstrate how SugarCRM functionality can leverage positive business outcomes. In this role, you are the resident SugarCRM expert for both our internal and extended (reseller/partner) sales teams. This is a hands-on role and requires very strong customer interaction skills, presentation skills, an excellent understanding of a wide range of Enterprise software solutions, how to integrate these applications and the ability to work closely with internal and extended sales teams, and professional service engineering teams.

*This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, Colorado location, specifically, working in-office a minimum of 3 days per week*
Impact you will make in the role:
Support and enable Sugar reseller channel partners in being knowledgeable and capable in the SugarCRM application and as a platform for business solutions
Lead the pre-sale aspects of the sales cycle, including initial discovery, requirements analysis, high-level solution design and the transition to the appropriate implementation and delivery services teams
Effectively communicate, often thru demonstration, SugarCRM’s value as a solution to prospective customers
Participate as a member of RFP and Tender response teams by creating the product, technical architecture, proposed application solution and delivery methodologysections
Provide product application support to SugarCRM inside, channel and direct sales teams
Act as a strategist for the SugarCRM application platform – identify functional capabilities with customer business objectives
Promote the understanding of general CRM best practices, and advocate for SugarCRM’s extensibility
Provide expertise to identify and translate business requirements into a business platform vision
Speak at trade conferences
Support product marketing and promotion inside and outside the organization
Develop and maintain assigned partner relationships
Assist Marketing and Sales with the maintenance of current sales support materials, tools (e.g. demonstration tool kits) and selling documents
Working with the SugarCRM Training department, support sales/demo training for selected business partners
Expertise you will bring in:
5+ years experience in pre-sales or similar role
3+ Customer Relationship Management experience
SaaS solution sales and configuration experience, and a general understanding of technical systems architecture, stacks and platforms
Proven track record of successful pre-sales engagements, and interactions with C-level customer executives
Good knowledge of enterprise business applications
Familiarity with RFP and Tender best practices
Strong communications skills (verbal and written), exceptional listening, presentation and demonstration skills, including good objection-handling skills
Possess a strong sense of teamwork, integrity, excellent self-motivation and a positive attitude
Outstanding planning and time management skills, and ability to manage multiple, competing priorities and successfully deliver just-in-time responses
Ability to work with local and remote teams across different time-zones, and ability to travel (up to 50%)
Nice to Have but Not Required:
Marketing Automation experience
Business Analytics exposure
BS / BA in relevant area