- Job title
- Social Media Manager
- Job location
- San Francisco, CA, US
- Job description
- We’re looking for a Social Media Manager to grow our online presence through thoughtful, engaging content. This role is ideal for someone who enjoys storytelling, understands social media trends, and wants to lead building a brand in the startup ecosystem.
You’ll own all our social media platforms and channels, create engaging written and short form video content, and experiment with new formats to continually increase engagement with our audience. This role is in-office in San Francisco, working closely with our team to capture ideas, create content, and test growth strategies. This role is in-person at our San Francisco office in the Embarcadero.
### **Key Responsibilities**
* Create and publish content for LinkedIn, X, YouTube, Instagram, TikTok, including written posts, carousels, and short-form video.
* Film and edit short-form video content such as product demos and team clips.
* Assist with planning and maintaining a social media content calendar.
* Draft and edit copy aligned with Intryc’s brand voice and messaging.
* Monitor engagement, comments, and messages across social platforms.
* Track content performance and help identify opportunities for growth and experimentation.
* Research social media trends, competitors, and relevant content formats.
* Support broader marketing initiatives such as product launches or announcements.
### **Qualifications**
* Proven track record of building an online audience and increasing channel engagement.
* 2+ year owning the social media strategy for a brand, ideally B2B and in the customer experience space.
* Familiarity with LinkedIn and short-form video platforms.
* Experience with video editing tools (CapCut, Premiere, Final Cut, etc.).
* Strong written communication and storytelling skills.
* Organized and able to manage multiple content ideas or projects.
Nice-to-haves:
* Experience in startups, SaaS, or AI
* Familiarity with Canva, Figma, or other design tools
### **Our Mission**
We are building the future of performance management in customer experience roles with AI. The workforce today is evolving fast, and customer-facing roles are now blended: human and AI. Customer support quality and training have always been a challenge - the last department to get budget, always viewed as a cost center, always strained for resources. And yet it’s always been the moment of truth: when the rubber hits the road, the first impression a customer has of the product and the company they chose to trust.
Quality standards have always varied, with far fewer resources than actually needed. Understaffed but mighty CX teams have operated on a best-efforts basis for years—but this is no longer necessary with AI. Resources become infinite, but risks and complexity increase too.
Our mission is to build the Performance Management layer for Human and AI CX Teams. Intryc is trusted by multi-billion dollar companies and fast-growing startups like [Deel.com](http://Deel.com), MaintainX, Preply, Blueground, Fyxer AI, Ziina, and more.
Our customers use Intryc to automate ticket, call, chat, and email scoring, streamline pattern and insight gathering and summarisation, and create and assign training modules for their agents.
### **About us**
Behind Intryc is a squad of ex-Meta, Amazon, Revolut, Confluent, and Twitter folks who spent over 7 years leveling up customer experience for these companies. We know first hand how painfully manual, repetitive, and error-prone Support QA processes are. That’s why we built Intryc, to solve this so that customer support teams can focus on what really matters to them – their customers and business goals.
Our passion that fuels our mission at Intryc comes from our conviction that we are at an inflection point, fuelled by the rapid evolution and proliferation of GenAI and LLMs, that will fundamentally change how humans interact with the digital and physical world. Even though LLMs are still nascent in their adoption and far from perfect in their everyday use, we believe that we’re experiencing a turning point similar to the dawn of the internet in our every day lives. Human-LLM interactions are rapidly evolving and have the potential to provide tenfold improvements in how things are done today across various industries and functions.
### **Our Culture**
At Intryc, we don’t hide behind fancy job titles or set up bureaucratic processes. Instead, we treat our people equally and fairly and give them full freedom and autonomy to create something awesome. We care deeply about our customers and strive to create something big that will add value to the world in each interaction. We make mistakes, we learn from them, move on, and we back everything up with data and logic. It’s all about getting stuff done and owning what we do. We’re bringing onboard exceptional talent to help us build the world’s leading Performance Management platform for CX teams.
### **Our Values**
* Fired up and Get Shit Done
* Customer obsessed
* Be open, transparent, and accountable
* Be smart, humble, and empathetic
* Be frugal
* Take action if the outcome is reversible
