Site Reliability Engineer - Material Bank

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An SRE is responsible for maintaining reliability. That means facilitating automated, streamlined, and efficient error responses and reducing human error at scale. SREs spend a lot of time removing pain points, configuring internal tools, and setting and testing system benchmarks. They also develop and monitor robust engineering pipelines for everyday product operability.

Site Reliability Engineers at Material Bank are responsible for performance, availability, reliability, efficiency, change management, monitoring, and emergency response of a system. Other core tasks of SREs include:

Establish and Monitor Service-Level Indicators (SLIs) and setting Service-Level Objectives (SLOs) – SREs facilitate proper SLIs for efficient performance through proper resource utilization, with minimal errors. They also set SLOs for reviewing internal targets, such as high availability.

Risk assessments and error budgeting – SREs are responsible for establishing the reliability target for systems, even taking measured risks with subsequent product launches.

Monitoring outputs — Ticketing, logging, and alerts (signifying different levels of needed human actions) are critical tasks for an SRE.

Demand forecasting and capacity planning – Projects require careful assessments to plan for future demand, outages, and emergencies. An SRE works in conjunction with product heads to perform these tasks.

Collaboration – SREs must collaborate with many diverse teams, disseminating best practices and reviewing best reliability decisions to make for better cross-departmental product development.

Writing Postmortems – Postmortem reports help the team learn from incidents to prevent their recurrence.

What you'll do:

• Lead the handling of ticket queue (MaterialBank production issues) for AWS and GCP corporate infrastructure requests from team members. This ranges from simple IAM and route 53 DNS requests to designing and deploying new scalable application infrastructure.
• Be on an on-call (Opsgenie) rotation to respond to incidents that impact GitLab.com availability, and provide support for service engineers with customer incidents.
• Use your on-call shift to prevent incidents from ever happening.
• Run our infrastructure with Ansible, Terraform, ArgoCD, Bitbucket CI/CD, and Kubernetes.
• Build monitoring with NewRelic that alerts on symptoms rather than on outages.
• Document every action so your findings turn into repeatable actions and then into automation.
• Improve operational processes (such as deployments and upgrades) to make them as boring as possible.
• Design, build and maintain core infrastructure that enables Materialbank scaling to support thousands of concurrent users.
• Debug production issues across services and levels of the stack.
• Plan the growth of Material Bank’s infrastructure.

What you’ll get from us:

• Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds - Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events 
• Relaxation and Celebrations: Generous PTO, Sick Days, Paid National Holidays, and even more (ask us about this when we connect). 
• Health Benefits: We contribute to your medical, dental, vision and short-term/long-term disability plans and have a strong employee assistance program. 
• Plan for your Retirement: 401(k) eligible after your first 90 day's employed!
• Giving Back: We sponsor multiple events throughout the year to help out our communities. You will receive time off to give back as well. 
• Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters! 
• Flexible Work Schedules: With business units and employees across the globe, Material Technologies has embraced a hybrid  working model allowing department leaders to decide on the best approach for their respective teams, whether that be remote, in person, or a little of both.