Gopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners.
Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.
What We Offer
Medical/Dental/Vision Insurance (for full-time employees)401(k) Retirement Savings Plan25% employee discount & FAM MembershipVacation and Sick Time for eligible employeesEAP through AllOne Health (formerly Carebridge)
Responsibilities
Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systemsDrive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.Training and coaching associates in the facility to work safely while following all standard work and processes.Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achievedResponsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reportsImplementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviewsDevelop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned recordsCreate and implement plans to improve the safety, culture and financial performance of the facility
Qualifications
6+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.Retail, grocery, military, restaurant or equivalent experienceBachelor’s degree, preferred Strong written and verbal communication skillsStrong skills with conflict resolutionStrong skills with team development and engagementProficiency in computer usage, email, and Google SuiteAbility to lead in an ever-changing environmentProven track record of being a change agent with improving processes and efficienciesAbility to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the businessAbility to stand, bend, reach and walk during shiftsAbility to lift up to 49 pounds
