Senior Technical Program Manager (DevOps), Remote - Aledade

Job Title: Senior Technical Program Manager (DevOps), Remote
Job Location: Remote, United States
Job Listing URL: https://jobs.lever.co/aledade/3854c9ab-3b00-460f-9b73-5ff50ecda8df
Job Description: As Senior Technical Program Manager, this role will lead strategic programs by:
1. Driving creation, tracking, and communication of strategic and achievable quarterly plans with all involved delivery teams.
2. Managing program operations and lead complex, multi-stakeholder project management
3. Implementing governance structures to manage risks and drive decision-making
4. Contributing to organization-wide initiatives to lessen operational burden of our teams

This role will be a critical partner to Product, Engineering and other cross functional leads by bringing delivery predictability to the Engineering Foundations Organization, which is comprised of two teams:
Developer Platform: Builds and maintains an Internal Developer Platform; enabling self-service infrastructure provisioning, ensuring security and governance, and improving developer experience
Production Engineering: Responsible for infrastructure operations and reliability, observability and incident response, cost control, data infrastructure stewardship, enablement and tooling and security compliance

Primary Duties:
Strategic Planning and Alignment:
Collaborate with key stakeholders to align clear goals with overall business strategy, product strategy, and organizational goals.
Develop and implement plans that prioritize initiatives based on business priorities, available resources, and dependencies.
Risk Management and Control:
Identify and manage risks, including dependencies, trade-offs, and potential roadblocks.
Develop and implement control plans to address at-risk goals, ensuring proactive mitigation and resolution strategies are in place.
Performance Measurement and Analysis:
Evaluate and measure progress against key performance indicators (KPIs), service level agreements (SLAs), and other critical business results.
Analyze data to surface opportunities, risks, and trends, providing actionable recommendations to enhance overall program effectiveness.
Stakeholder Engagement and Communication:
Facilitate communication and collaboration among cross-functional teams, ensuring transparency and alignment with predefined goals.
Lead steering committees or governance structures to drive decision-making and maintain effective communication channels with key stakeholders.
Minimum Qualifications:
8+ years progressive experience in operations, project or program management
Bachelor’s degree or equivalent work experience;
Preferred Knowledge, Skills and/or Abilities:
Track record of driving process improvement and/or change management
Exceptional written and verbal communications skills
Ability to work in a fast-paced environment and manage multiple priorities; strong analytical skills/mindset
Self-starter with strong interpersonal skills
Experience in healthcare technology
Product Development Specific Experience:
Solid understanding of SDLC, CI/CD, infrastructure-as-code, and DevOps principles.
Proficiency in project management and collaboration tools like Jira, Confluence, and GitHub.
Familiarity with cloud platforms (e.g., AWS) and related tools.
Ability to identify risks in software development projects and lead efforts to mitigate them early
Demonstrated ability to drive successful delivery across diverse cross-functional teams with varying technical expertise.
Experienced at tailoring technical communications for a range of audiences, including clear, concise summaries for executive stakeholders
Experience defining and tracking KPIs to measure infrastructure performance and delivery success.