Our Opportunity
Fetch is growing our Product organization and we’re looking for an experienced Senior Product Manager to help build and scale the operational backbone of our community services platform. This role will focus on under-the-roof operations and service partner experience, powering Fetch’s Package, Market, Storage, and Trash services as we expand new verticals nationwide.
You’ll own critical internal and service partner-facing experiences that enable our operations teams to move faster, operate more efficiently, and deliver a high-quality customer experience at scale.
What You'll Do:
Own the end-to-end product development for core operational and service partner workflows supporting Fetch’s service offeringsAct as the primary product partner to Central Operations and Service Partner Operations leadershipDevelop deep subject matter expertise for internal operators and service partners through research, data analysis, and hands-on discoveryIdentify high leverage opportunities and success criteria that support our strategic product roadmaps, balancing speed, quality, and long-term scalabilityLead product discovery and delivery from ideation → discovery → development → launch, driving measurable business outcomes and act as the driving force behind your projects Partner closely with Engineering, Design, Data, and Operations to deliver solutions that are technically sound, user-centered, and operationally efficientUse data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post-launch analysisContinuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets
What You'll Need:
8+ years of product management experience, ideally in a technology-driven business (logistics, gig-marketplace, or operations-heavy environments are a plus)Proven experience owning complex internal or operational products, not just customer-facing featuresStrong ability to work autonomously and cross-functionally with Engineering, Design, Operations, and Analytics to create momentum behind your projects Demonstrated success driving data-informed decision making, including experimentation and hypothesis testingComfortable getting hands-on with data and performing ad-hoc analysis to inform product directionAbility to break down ambiguous problems into clear, actionable product plansExperience prioritizing roadmaps in the context of company goals, resource constraints, and operational realitiesFamiliarity with agile development practices and modern product discovery techniquesPassion - we are a close-knit team who loves building cool productsHumility - we are believers in making decisions together and learning from one anotherHumor - we don't take ourselves too seriously Adaptation - we open-mindedly address new challenges
What We'll Deliver On:
Flexible hybrid work schedule with dedicated remote daysCentrally located office in downtown AustinUnlimited PTOComprehensive health benefitsStocked kitchen with coffee, kombucha, and snacksRegular team events and happy hoursOpportunity to work alongside and learn from a strong, experienced engineering and product team that puts the customer first At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!
