About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.
Responsibilities
Helpdesk & End-User Support
Provide Tier 1–2 technical support for hardware, software, and SaaS applications
Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
Support operating systems (Windows, macOS, Linux) and productivity tools
Document issues, resolutions, and procedures in the ticketing system
Cloud & Systems Administration
Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)
Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
Assist with cloud-based backups, monitoring, and security best practices
Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
Networking
Monitor network performance and resolve connectivity issues
Assist with network security controls and access management
IT Asset Management
Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
Maintain accurate asset inventory records and ensure compliance
Coordinate device provisioning, replacements, and returns
Support onboarding and offboarding processes
Security & Compliance
Follow IT security policies and best practices
Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
Support audits and compliance requirements as needed
Requirements
Bachelor's degree in computer science or
6+ years provided support in the form of Linux\Windows\Mac OS architecture
Experience with automation engineering, switches and network technologies
SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
Strong understanding of system and application integration, as well automation engineering
Able to work off hours for maintenance and projects
Periodic travel to other offices to help support staff.
Benefits
100% Company Funded : Private Health Insurance for employee and immediate family
20 days vacation
Phone finance, Headphone, home office equipment and wellness perks.
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
