Senior Hardware Quality Engineer (Accessories) - WHOOP

Job Title: Senior Hardware Quality Engineer (Accessories)
Job Location: Boston, MA
Job Listing URL: https://jobs.lever.co/whoop/bbd18301-349c-4349-b71e-bb57a9093b11
Job Description: At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

As a Senior Hardware Quality Engineer (Accessories) you will work closely with WHOOP Apparel & Accessories, Hardware Engineering, Supply Chain & Operations, and internal Quality teams as you will be responsible for ensuring that all accessory products meet internal quality standards, regulatory requirements, and customer expectations. This role involves quality planning, quality assurance, root cause analysis, and continuous improvement efforts to enhance product reliability and performance.
RESPONSIBILITIES:
Organize and assist with the execution of risk assessment on equipment, GR&R, assembly process, and customer use case to meet rigorous quality standards
Represent quality and report status and risk mitigation in Accessory Program Reviews
Partner with peer teams such as A&A, Supply Chain and Product Engineering to drive data-driven risk mitigation/strategy
Report in program reviews and top-level quality performance reviews/dashboards
Define Accessory quality deliverables and deliver in collaboration with stakeholders in A&A, Hardware Engineering, Supply Chain,Deployment, and Global Support Services
Manage Accessory quality program schedule and respective engagement planning
Work with REL Quality Engineering to define test protocols for accessory products to validate durability, safety, and performance
Coordinate with external labs and regulatory bodies for certification and/or regulatory requirements
Participate in Accessory program reviews to ensure quality requirements are met
Facilitate and lead root cause analysis by using quality tools and corrective/preventive action concepts to resolve high risk/high impact problems/nonconformities
Drive on After Actions Review for improvement
Establish Whoop QMS system and drive essential processes and quality plans
Help to set right metrics to measure Accessory product quality success criteria
Develop quality control plans and partner with local Accessory SQE on implementation for accessory products
Centralize all quality function requirements
Support sustaining product quality activities
30% travel domestically and internationally to partners, suppliers, and contract manufacturers
QUALIFICATIONS:
Advanced degree(s) in Engineering, Mechanical, or Material
Technical in accessories materials/components and mechanical in wearable electronics (i.e soft goods, metal fabrication, plastics, etc.)
Minimum 5-7 years’ in Accessory product quality role in consumer electronics and/or wellness/fitness, high-tech, dedical industries
Strong ability to communicate ideas or viewpoints supported by objective data to influence all levels of the organization to develop and launch products that set the standards of quality in the industry in terms of hardware build quality and user experience
Six Sigma Green Belt
ASQ Certified Quality Engineer
Familiar with ISO 9001 Quality Management System Standards
Experienced in statistical data analysis