Senior Engineer (Infrastructure Management Services) - Kaseya

Key Responsibilities

• Perform server monitoring and troubleshooting for all Active Directory components and roles, including:
• DNS, DHCP
• Remote Desktop Services (RDS)
• DFS Replication (DFSR)
• Active Directory Replication
• Group Policy Objects (GPOs)
• Triage and resolve server performance monitoring alerts, including CPU, memory, disk, and service-level issues.
• Identify, analyze, and resolve disk space issues, including:
• Drive/disk capacity monitoring
• Disk and storage resizing/expansion
• Coordination with storage teams when required
• Manage Windows patching activities, including:
• Troubleshooting patch failures
• Applying Cumulative Updates (CU) for Microsoft Exchange
• Performing Windows Server version upgrades
• Plan and execute patching of virtual machines hosted in Hyper-V clustering environments, ensuring minimal service disruption.
• Monitor and troubleshoot backup jobs, ensuring backup success and data integrity.
• Actively participate in Disaster Recovery (DR) operations, including:
• Restoration activities
• DR testing and drills
• Validation and documentation of recovery procedures
• Provide hands-on troubleshooting and support for virtualization platforms, including:
• Hyper-V / Hypervisor environments
• VMware infrastructure
• Manage and troubleshoot antivirus and security applications, addressing alerts, policy issues, and performance impact.
• Apply basic networking knowledge to troubleshoot infrastructure issues, including:
• IP addressing, DNS resolution, and routing basics
• Network connectivity and firewall-related coordination
• Document incidents, resolutions, and standard operating procedures (SOPs).

Required Skills & Experience

• Strong experience in Windows Server administration and Active Directory services
• Hands-on expertise in server monitoring and alert triage
• Solid knowledge of disk/storage management in Windows environments
• In-depth understanding of Windows patch management and Exchange CU updates
• Experience with Hyper-V clustering and virtual machine management
• Practical experience in backup solutions and disaster recovery
• Working knowledge of virtualization platforms (Hyper-V / VMware)
• Experience supporting AV and endpoint security tools
• Basic but solid understanding of networking concepts
• Strong troubleshooting, analytical, and communication skills

Preferred Qualifications

• Certifications such as MCSE, MCSA, VMware, Azure, or equivalent
• Experience in enterprise or managed services environments
• Exposure to ITIL processes (Incident, Problem, Change Management)