We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.
Join our Customer Success Organization, where we partner with hospitals to make a real impact on patient care by improving bed allocation and streamlining the patient journey. We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays. In this role, you will serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals. If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!
WHAT YOU'LL DO
Lead customer implementations from discovery through go-live, including operational workflow analysis, solution design, and change management planning.
Partner with client stakeholders to identify, prioritize, and optimize workflows across departments to improve patient flow and operational efficiency.
Design and execute change management strategies that maximizes on the created relationships with governance teams, executive team members, and key stakeholders
Design and deliver training programs that support product adoption and enable frontline teams to integrate new workflows and product capabilities into daily operations.
Ensure effective issue resolution by following support best practices, gathering detailed problem context, and coordinating with appropriate internal teams.
Communicate implementation progress and operational outcomes to client leadership, building trusted relationships with manager and executive stakeholders to support strategic decision-making and ROI realization.
Collaborate cross-functionally to improve implementation processes and outcomes, contribute customer insights to product roadmap discussions, and support marketing initiatives such as case studies and user community engagement.
WHAT YOU'LL BRING
Bachelor's degree or equivalent years of related experience
A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
Healthcare background in operations management or patient flow
5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success
7+ years of experience working on healthcare products / working with hospitals
3+ years of healthcare leadership experience in process improvement, operations management or patient flow
Excellent strategic and organizational agility
Analytical thinking, strong communication and presentation skills
Ability to influence change within complex organizations by using data, problem solving and change management strategies
Willingness to travel 25-50% of the time
BONUS POINT IF YOU HAVE
Graduate degree from one of the following programs: MHA, MPH, MHSA, MBA. or an MS, MSN with a focus in health informatics
Lean or Six Sigma training utilizing models like A3, DMAIC, or PDCA
WHAT YOU'LL GET
Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
Competitive compensation package that includes base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs
