Scaled Account Manager - TripActions

Navan is looking for exceptional Scaled Account Managers to scale our Commercial segment. We are looking for adaptable and strategic AMs to be a part of building this team. As an early member of the team you will have more opportunities to work strategically and collaboratively with other teams than you might in a more traditional role. Our team is passionate about working collaboratively and actioning on our own feedback.

What You'll Do:

• Master the Navan value proposition, solutions, and products
• Establish consultative, results-driven relationships with multiple customers swiftly
• Respond to customer requests whether they are experiencing a bug or requesting a training
• Help customers through appropriate escalation steps to other teams
• Problem solve for customers by any means necessary and create new processes where necessary
• Provide feedback to scaled AM and product teams and think strategically about optimizing our team
• Monitor consumption and satisfaction of current accounts; ensure total adoption of Navan to drive revenue
• Handle customer renewal conversations and potential upsell opportunities 

What We're Looking For:

• 1+ year(s) of working experience within a success/support environment
• Strategic: We are still ironing out our processes and want someone who will speak up if they see a better way to do things. We will listen. Navan is a complex product which requires you to think outside the box to solve problems
• Strong communicator: You’ll have to work with many teams, and many customers (some not so happy). You’ll have to be empathetic and specific in communicating about different technical issues
• Organized: Able to move quickly through and deliver on multiple tasks and priorities. You will be assigned to 300-500 accounts
• Adaptable: You are flexible and patient with the needs of a scaling startup environment. Navan is a larger company but our team is small and changing quickly
• Curious: You are always looking for an opportunity to learn, grow and get to the bottom of a complex customer issue
• Collaborator: you enjoy working with others, providing feedback and helping your team streamline their process
• Bachelor’s degree preferred but not required