Sales Engineer - West - Red Canary

Job Title: Sales Engineer - West
Job Location: Remote
Job Listing URL: https://jobs.lever.co/redcanary/45059ed2-5302-49fe-8785-0efa001485fa
Job Description: Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on Built In's 2025 Best Places to Work list. If our mission resonates with you, let’s talk.

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
A Sales Engineer understands that while prospective customers share many characteristics, each is unique and requires a carefully constructed solution to help them achieve their specific security goals. We are looking for a sales engineer who is able to discern where a customer is on their security maturity journey and assess whether or not the Red Canary solution fits into their current project plans and organizational needs.

You will be a great fit for this role if you are ecstatic about the opportunity to guide prospects through the customer journey and evangelize the Red Canary solution. In this position you will have the opportunity to creatively identify opportunities for improvement and take the reins on implementing solutions.

Much of your day-to-day work consists of pre-sales interactions as you support a team of Account Executives during presentations and proof of concepts. While not directly supporting your team, your time will be focused on a variety of project work and ad-hoc requests. Project work may include performing product research-and-development, maturing current functional processes and writing and refactoring scripts.
What You’ll Do
Serve as technical expert working alongside Account Executives throughout the entire sales cycle
Create and deliver custom presentations/demos that capture the problems, solutions, and overall progress throughout the proof-of-concept journey
Facilitate interactive, informative, and tailored proof-of-concepts
Maintain a big picture view of the solution, understanding not only the technology but how the solution fits into the overall business problem of prospects that Red Canary is solving
Willingly push back on customers when it is in their best interest; comfortable with difficult conversations
Listen first and are adept at working across internal and external teams with competing priorities
Focus on the needs of prospects and be their internal advocate, looking for and are excited about forging a path forward when none exists
What You’ll Bring
3+ years customer facing/sales engineering experience
Knowledge of security industry, including competitors, market needs and trends
Technical knowledge of networking and endpoint security concepts
Demonstrate a firm understanding of primary security tenants including: confidentiality, integrity, availability, role-based access control, segmentation, etc.
Familiarity with fundamental cloud infrastructure concepts: virtual private clouds (VPS), compute, elasticity, and the storage, processing, and securing of data
Ability to manage multiple projects and work collaboratively in a rapidly growing and changing organization
Strong presentation, verbal communication and interpersonal skills, comfortable working with day-to-day technical practitioners as well as those at C-Level
Understanding of key sales activities
Skilled with Windows and Linux command-line and are comfortable with configuring systems, troubleshooting, and interacting with scripts or have experience with scripting languages like Python, PowerShell, Ruby, etc.
Practical knowledge of enterprise endpoint detection and response (EDR) solutions including the ability to administer and configure EDRs, understand metadata and its value in delivering visibility to organizations and are driven to proactively hunt through large endpoint datasets in order to find activity of interest