Sales Engineer - SMB - Plaid

Job Title: Sales Engineer - SMB
Job Location: New York
Job Listing URL: https://jobs.lever.co/plaid/98247648-3415-4a74-a28e-1ec425b0ad71
Job Description: We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

Sales Engineers play a vital role in uncovering the true business problems of our prospects and customers and designing solutions to solve their problems. We are customer-obsessed, pre-sales technical advisors who help customers unlock the full value of the Plaid products and network. We take pride in delivering customer value as well as revenue outcomes for Plaid.

You’ll work closely with our SMB Sales team as the technical lead during the pre-sales process. You will be responsible for partnering with Account Executives, proactively pushing deals forward by overcoming technical objections and building solutions around Plaid products. You will ensure a successful transition to the post-sale stage of the customer lifecycle and partner with account teams to drive adoption of new products by existing customers. You will be expected to understand the Fintech ecosystem and how customers get value from Plaid.
Responsibilities
Serve as the lead technical product lead for SMB accounts throughout the sales process
Partner with Account Executives to demonstrate to prospects how Plaid can solve their problems, address their use cases and meet their technical requirements. You’ll design solutions and share best practices throughout the sales process.
Work with our engineering, product and design teams to translate prospect feedback into meaningful product insights.

Requirements
3-5+ years of customer facing selling experience
A strong sense of customer empathy
A background that combines business experience, sales experience and technical acumen.
Strong communication skills
Ability to quickly understand new technologies and complex concepts
Knowledge of web services, APIs, and related standards such as HTTP and REST.
Knowledge of mobile and web application architecture specific to interfacing with API platforms
Nice to have: Credit, Payments & Identity verification experience

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