The Process Lead is a frontline leader responsible for delivering an exceptional customer experience while driving operational excellence across all sales channels, including walk-in retail, Buy Online Pick Up In Store (BOPIS), local delivery, and direct-to-consumer shipping.
This role leads daily store execution, coaches team members, ensures service standards are met, and maintains efficient inventory and fulfillment processes. The Process Lead serves as the bridge between leadership and frontline associates, ensuring customers receive fast, friendly, and knowledgeable service whether shopping in-store, online, or through delivery.
Responsibilities
Customer Experience Leadership
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Lead by example in delivering outstanding customer service.
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Create a welcoming and engaging shopping environment.
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Assist customers with product selection, recommendations, and store navigation.
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Resolve customer concerns quickly and professionally.
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Ensure every customer interaction reflects Warehouse Wines & Spirits' commitment to service excellence.
Omnichannel Fulfillment Execution
Qualifications
2+ years of retail, fulfillment, hospitality, or operational leadership experience.
Previous experience leading teams preferred.
Strong customer service mindset.
Ability to thrive in a fast-paced, high-volume environment.
Experience with POS, inventory systems, or order management systems preferred.
Passion for wine, spirits, beer, and customer engagement preferred.
What we Offer
Medical/Dental/Vision Insurance (for full-time employees)
401(k) Retirement Savings Plan
25% employee discount & FAM Membership
Vacation and Sick Time for eligible employees
EAP through AllOne Health (formerly Carebridge)
Pay:
Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.
New York, NY Pay Rate: USD $20.25
The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
