About the Role
We are looking for a Professional Services Consultant to lead implementation projects and initial training sessions for new customers. You will partner closely with Sales, Product, Support, and Customer Success to ensure seamless delivery and onboarding. This role is key to setting customers up for long-term success through thoughtful planning, technical expertise, and project excellence.
You will own the transition from proof of value (POV) to deployment, ensuring knowledge transfer of success criteria, technical environments, and timelines. You’ll consult on best practices, identify risks early, and guide customers through a smooth, scalable implementation of the Abnormal Security platform.
This role is ideal for someone with a background in enterprise-grade SaaS deployments, especially in cybersecurity, who enjoys solving technical challenges and driving outcomes in fast-paced environments.
Who you are
- Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met.
- Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines.
- Conduct discovery to understand customer goals and align project plans accordingly.
- Guide customers through configuration, integrations, and technical enablement.
- Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations.
- Build and maintain strong relationships with stakeholders, including executive-level customers.
- Create and manage project plans, timelines, and documentation.
- Collaborate with internal teams to refine implementation processes and contribute to delivery best practices.
What you will do
- Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met.
- Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines.
- Conduct discovery to understand customer goals and align project plans accordingly.
- Guide customers through configuration, integrations, and technical enablement.
- Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations.
- Build and maintain strong relationships with stakeholders, including executive-level customers.
- Create and manage project plans, timelines, and documentation.
- Collaborate with internal teams to refine implementation processes and contribute to delivery best practices.
Must Haves
- 3-5+ years of experience in a customer-facing role delivering enterprise-grade SaaS solutions, ideally in cybersecurity.
- Trilingual Requirement: This role requires full professional fluency in Portuguese, Spanish, and English as you’ll regularly work with customers in these languages.
- Experience managing deployments involving enterprise email systems, integrations, and migrations.
- Proven ability to drive projects end-to-end: discovery, planning, execution, issue resolution, and delivery sign-off.
- Familiarity with enterprise mail flow, email security, and related technologies.
- Experience leading technical conversations with IT and InfoSec stakeholders.
- Proficiency in commercial email routing, filtering, or SEG tools.
- Exposure to log analysis using SIEM or similar tools.
- Basic scripting or coding knowledge (e.g., Python or Java) is a plus.
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A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
