Digital Banking; Product Operations Manager - Aven

About Us

We are reinventing consumer finance & credit. We reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

We are currently building and rolling out a deposit product to help consumers better manage their finances.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, and Goldman) executives with top-tier investors -- Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

• Financial products (Square/CashApp, the earliest CapitalOne credit cards)

• Consumer products (Internet.org, Xbox)

• Technology infrastructure (Visual Studio, Windows & Azure, helped design C++ & C# languages)

We are missionaries who like to work hard on important problems - and build products that become an infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives

Job description

We’re looking for an operations manager with experience in digital banking to lead our deposit operations. You will work with bank partners, engineering, compliance, senior managers and the executive team. You are hands-on, data driven, a systems thinker. You are disciplined, efficient, resilient. You will report to the head of operations.

Responsibilities

• Working with a bank partner to set up and operate a deposit program, including ACH, Debit Cards etc.

• Developing and managing procedures to handle deposit account onboarding and account management

• Handling Reg E disputes and procedures, as well as complaints

• Managing processes, dashboards using Google Sheets, Snowflake, SQL, Zapier, other operations tooling

• Building new systems with engineering, product, and credit to augment our industry-leading systems

• Work with our fraud operations manager to ensure compliance of BSA/AML/KYC/OFAC regulations

• Work closely with engineers and data scientists to deliver system and product improvement

Qualification

• Experience in running & scaling operations, in the digital banking industry.

• Knowledge of how debit cards, ACH, and payments work for deposit (checking, savings) accounts.

• Strong understanding of regulatory framework for deposit accounts (incl. BSA/AML/OFAC, GLBA, Reg E/DD, TISA)

• Structured communication and problem-solving skills

• Depth in data-driven decision making, proficiency in Excel, with some background in SQL

• Bachelor's Degree - preferably in finance, economics, or engineering, or similar

Aven is a proud Equal Opportunity Employer. Aven does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.