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Prescriber Adoption Manager - Sales - Synapse Health

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Job Title
Prescriber Adoption Manager - Sales
Job Location
Job Description

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at and on Synapse Health’s LinkedIn.

What We Need

We are looking for a Prescriber Adoption Manager - Sales to be responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. Increasing sales, billed revenue, and new patients in accordance with department goals. Optimize patient safety, comfort, and well-being; to improve awareness and confidence among healthcare professionals, physicians and patients regarding current options and capabilities; to coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, responsible for obtaining, processing, and completing complex orders with accuracy and timeliness to ensure patient needs are met.

What You Will Do

  • Effectively working through a high volume of outbound calls and video walk-throughs in a fast- paced environment
  • Initiates lead/demand generation strategies such as developing long term relationships with referral sources, clinics, etc. through cold calling, problem solving with follow-up, and integrity
  • Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.
  • Understands how the insurance authorization, benefits and financial process operates and can explain the basics to the patient, referral source, physician, etc. when asked
  • Suggests alternative equipment as warranted based on reimbursement limitations
  • Contact referral sources and patients to discuss any problems or delays encountered while placing the referral via our proprietary portal
  • Review and confirm that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME). Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
  • Understands issues related to the most cost-effective delivery method for DME ordered
  • Assist referral sources in finding an alternative provider if when service is not covered by insurance
  • Acts as a resource to all external customers to facilitate resolution of Synapse Health in coordination with members of the operational teams within Synapse Health to assure optimal patient and referral source outcomes
  • Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to equipment and services
  • Perform additional job duties as assigned

What You Have

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

  • Bachelor’s degree in sales, business management, or healthcare
  • At least 2 years of experience in the healthcare industry in an inside sales, digital sales or lead generation position within the HME/DME arena.
  • Working knowledge of billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
  • Working knowledge of Electronic Medical Record Systems (EMR)
  • Proficient in MS Office applications and ability to learn department and job-specific software systems
  • Proficient in online ordering and electronic referral platforms.
  • Demonstrate organizational skills
  • Demonstrate effective verbal and written communication skills
  • Demonstrate analytical skills when problem-solving
  • Demonstrate high attention to detail and a high degree of accuracy

What Sets You Apart

  • Adapts quickly to change and easily considers new approaches.
  • Demonstrate knowledge to reply and receive information to and from others
  • Works with customers to assess their needs in an effort to meet/exceed requirements and expectations
  • Demonstrates trustworthy behavior
  • Demonstrate ability to manage your time productively and efficiently.

What Sets Us Apart 

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

  • Professional growth opportunities with compelling career paths
  • Healthy work-life balance culture with Flexible time off (FTO)
  • Medical, dental and vision insurance for full-time team members
  • 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


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Synapse Health Headquarters Location

Evanston, IL

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Synapse Health Company Size

Between 20 - 100 employees

Synapse Health Founded Year


Synapse Health Total Amount Raised


Synapse Health Funding Rounds

View funding details
  • Series Unknown

    $25,000,000 USD

  • Series Unknown

    $15,000,000 USD