Peer Success Manager - Kaseya

Peer Success Manager

Location - Brentwood, TN

We are looking for an enthusiastic team player with excellent communication skills to guide and support our clients (partners) in our industry-specific peer group.  Success in this role is  

• Moderate accountability meetings with “Pods”. Each Pod has 8-10 partners. 
• Ensure partners are prepared, attending, and actively participating in accountability meetings.  
• *Ensuring partners are prepared, attending, and actively participating in quarterly meetings. (3 in-person and 1 virtual) (for TP)
• *Ensure partners are holding their own quarterly business planning meetings (Virtual)
• Conduct quarterly, “Strategic Alignment” meetings with all partners.
• Assist with inbound support requests from partners as needed
• Act as a liaison to appropriate resources (people and materials) within the programs.
• Attend additional in-person workshops as needed.
• “Own” the relationship with the partner.

Responsibilities  

• Guide partners through one-on-one meetings to train on peer systems and processes  
• Set appropriate expectations for partners regarding peer and what success looks like in our program  
• Maintain knowledge and understanding of the program as it continues to scale  
• Be knowledgeable about all TMT and Kaseya products related to Peer and Sales/Marketing
• Serve as reference point for partner questions about Operational Framework / Sales Framework / Marketing Framework
• Manage partners participation and adoption of program and peer group
• Travel to quarterly meetings and network with partners in addition to providing logistical assistance 
• Encourage partners to understand the TruMethods/TMT frameworks. Leverage our library of video lessons and content. Also, drive attendance to webinars that will help partners grow their business.  
• Serve as primary point of contact for partner interactions
• Create fans of the program.

Skills  

• Communication skills- presenting, teaching, customer service, scheduling, and general communication with partners and colleagues  
• Fast typing and note-taking  
• Persistence and follow through  
• Organizational skills  
• Knowledge of the MSP industry is helpful but not required  
• Knowledge of HubSpot, Calendly, Zoom, and Microsoft Suite is helpful but not required