_{Why you’ll love this role}

^{What you’ll do}

• Investigate complex and escalated fraud cases across accounts, transactions, listings, buyers, and sellers that require human judgment.
• Identify coordinated fraud, abuse patterns, and emerging threats by connecting signals across accounts, devices, geographies, and transaction history.
• Surface actionable fraud trends, insights, and recommendations to Risk Operations and Enforcement teams.
• Review AI-generated case recommendations, make informed decisions on edge cases, and provide feedback to improve models and rules.
• Execute enforcement actions accurately and within SLA requirements.
• Document investigations with clear, evidence-based findings for escalations, policy reviews, and potential law enforcement requests.
• Identify detection gaps and improve fraud monitoring effectiveness.
• Contribute insights during calibration sessions and fraud pattern reviews.

^{About You}

• 2+ years of experience in Fraud Operations, Trust & Safety, Risk Operations, or a similar investigative role.
• Hands-on experience with fraud detection tools such as SEON, Sardine, Sift, or similar platforms; SQL or BI tool knowledge is a plus.
• Strong analytical skills with the ability to identify patterns across accounts, geographies, and transaction behavior.
• Excellent written communication and investigation documentation skills.
• Comfortable working in human-in-the-loop AI environments, critically evaluating model recommendations rather than relying on them blindly.