Manager, Product Enablement and Product Support Experts - Taboola

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Job Title

Manager, Product Enablement and Product Support Experts

Job Location

Tel Aviv, Israel

Job Listing URL

https://www.taboola.com/careers/job/6899365?gh_jid=6899365

Job Description

Realize your potential by joining the leading performance-driven advertising company!

As a Manager, Product Enablement and Product Support Experts on the Publisher Professional Services group in our Tel-Aviv Office, you’ll play a vital role in providing guidance and development to a highly motivated team of engineers with a passion for technical project management, learning, client service, and creative solutions. In addition you will work with several teams within the company, ensuring all service level agreements are met and customer satisfaction goals are achieved.

This Role includes management of two domains - Publisher Product Enablement and 3rd Level Support which are responsible for leading the product’s lifecycle in Pub Professional Services as well as troubleshooting the most complex issues of the publisher domain.

To thrive in this role, you'll need:

5 or more years of technical support engineering experience
3 or more years managing people in an Ad-Tech environment or similar
Proven experience in a Professional Services role – leading a team of varying skill sets
Strong team player, and also a self-starter with the will and ability to work in a fast-paced, ever-evolving environment
Experience working with global R&D and Product Management teams
Deep knowledge of technical support-related performance indicators and Service Level Agreements (SLA’s)
Experience managing business and/or direct client escalations
Highly motivated, proactive, dedicated and creative to meet the needs of the Account Management and other internal teams
Manage hands-on projects and comply with business deadlines
Passion for customer service, relationship building, and self learning
Experience mentoring, developing, and motivating engineering teams
Proficiency in Jira and SalesForce

Bonus points if you have:

Tech or Ad Tech Industry experience
Knowledge of JavaScript/HTML/CSS or S2S/mobile integrations

How you’ll make an impact:

As a Manager, Product Enablement and Product Support Experts, you’ll bring value by:

●Direct management of 6 experienced engineers who perform in-depthtroubleshooting including DB analysis, reading system logs and debuggingproduct code to identify and solve complex support issues that were escalatedby other support levels. The team also is responsible for introducing newproducts to professional services, leading technical projects including trainingand building processes and tools.

●Manage through data driven approach, Monitor team KPIs to ensure ServiceLevel Agreements and Customer Satisfaction are met while keeping Supportand Professional Services management informed

●Initiate, plan and execute cross functional projects as part of Taboola’s Supportstrategy

●Mentor team members - Ability to coach, train and develop people, identifyareas for continued learning and development and define career goals throughpersonal meetings and b-yearly reviews

●Act as a focal point of Taboola’s professional services with R&D, ProductManagement, Sales, and Account Management.

●Prioritize and address issues raised by Taboola’s clients and internalstakeholders

●Driving proactive, high-quality communication between the teams and ourcustomers, including managing escalations if required

●Encouraging an inquisitive learning environment to ensure the teamimplements improvements based on industry best-practices and projectretrospectives

●Ensure knowledge transfer from your team to other teams in ProfessionalServices

Why Taboola?

If you ask Taboolars what they love about working here, they’ll tell you that they’ve been empowered to realize their full potential while growing and learning from and with smart and talented people. They’ll also share more about:

Adam Singolda, Taboola Founder and CEO says; “You can copy anything from another business but you can’t copy a company’s culture.
[See region specific Well-being bullets here] Well-being: Enjoy comprehensive benefits (health, 401k, etc.), a fully stocked kitchen, and location-specific perks (gym partnerships, parking).

Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.

Learn more about #TaboolaLife on LinkedIn, Facebook, Instagram, X, YouTube, & the Taboola Life Blog.

About Taboola

Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.

Taboola works with thousands of businesses who advertise directly on Realize, Taboola’s powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola’s technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.

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