- Job title
- Manager IT Desktop Field Services
- Job location
- San Francisco, CA, United States
- Job description
- This position is one of several manager positions in the IT Field Services group, with primary responsibility over the Medical Center field technicians. The position reports directly to the IT Field Services Associate Director and will manage a team of leads and supervisors. The Site Manager will be responsible for successfully delivering desktop support services under the program guidelines. This position will supervise, recruit, hire, evaluate and develop field technicians, leads, and supervisors. They will interface with other IT managers and technical staff and will be directly involved in resolving ticket escalations as well as coordinating the communication of service status related to his/her area of responsibility. The position will also work as needed on special projects and work closely with other site managers to ensure services and resources are adequately provided at all service locations. The position will also maintain close working relationships with key customers to improve customer support and ensure satisfaction with IT services.
Department Overview
UCSF IT is a highly complex environment that interacts with many IT service providers within UCSF community, as with the Campus and Medical Center IT environments. The department includes administrative staff, project managers, software developers, server administrators, service desk personnel, network infrastructure, network security, desktop engineering, and field desktop support.
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