Manager, Account Management - Government/Enterprise - Brightwheel

Job Title: Manager, Account Management - Government/Enterprise
Job Location: Remote (US Only)
Job Listing URL: https://jobs.lever.co/brightwheel/ff886eeb-5846-4636-8644-36aca4238fb7
Job Description: Our Mission and Opportunity
Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our Team
Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban, Notable Capital, and others.

Who You Are
You are a strategic customer success leader who thrives in building and scaling systems that deliver measurable impact. You bring an outcomes-first mindset and take ownership from start to finish. You’re energized by solving complex challenges, especially in regulated or government environments, and have a track record of turning ambiguity into structured, scalable programs. You care deeply about customer outcomes, building trust through action, and partnering cross-functionally to deliver a consistent, high-quality experience. You’re excited by the opportunity to shape the future of brightwheel’s government and education customer success motion.
What You’ll Do
Own post-sales success and account management for all non-state government customers
Drive expansion through renewals and upsell—delivering $500K+ in net new ARR over the next 12 months
Maintain a customer retention rate of 90% or higher through strategic engagement and proactive support
Build and operationalize a new customer success motion tailored for education customers
Partner with Sales, Enablement, and Product to deliver a seamless, scalable experience
Hire, develop, and coach a high-performing team to drive measurable results
Analyze account data and workflows to uncover areas for optimization and risk, using self-generated reports to surface actionable insights.
Qualifications, Skills, & Abilities
5+ years in customer success, account management, or strategic partnerships, including 2+ years in a people management role
Proven track record of driving revenue growth and retention in complex accounts (e.g., government, enterprise, or regulated industries)
Demonstrated ability to lead cross-functional initiatives and scale operational systems
Experience building and launching new teams or functions from the ground up
Comfort operating in fast-paced, high-change environments with shifting priorities
Known for your customer empathy, strategic mindset, and ability to earn trust and deliver outcomes