All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role
The Product Education & Enablement team at JumpCloud is a high-velocity, tech-forward organization focused on driving immediate product adoption and reducing time-to-value. We support JumpCloud’s rapid innovation cycle by transforming complex product updates into engaging, hands-on learning experiences. Our team sits at the center of new product features, enhancements, and Go-To-Market (GTM) motions, leveraging a modern content stack that includes AI utilities, interactive simulations, and micro-learning to empower both our internal field teams and external customers.
What you’ll be doing:
GTM & Feature Enablement: Partner directly with Product Managers (PMs) and Subject Matter Experts (SMEs) to translate new product features, enhancements, and GTM motions into clear, high-impact technical enablement materials.
Digital Content Creation: Build and launch modern, responsive courses using Articulate Rise, maximizing core LMS features to create optimal, trackable learning paths for different audiences.
Simulation & Video Production: Create highly interactive, self-paced simulation content using Navattic alongside crisp, engaging video tutorials and screen recordings built in Camtasia.
AI-Driven Acceleration: Routinely utilize generative AI tools like Claude to draft scripts, brainstorm content structures, build assessments, and accelerate content iteration cycles to keep up with release velocity.
Technical Writing Collaboration: Partner closely with the Technical Writing team to align on new product release schedules, exchange feature documentation insights, and coordinate consistent messaging across educational content.
Cross-Functional Collaboration: Manage projects, review loops, and content assets seamlessly using Google Workspace to maintain tight alignment with engineering, product, and field teams.
We’re looking for:
Technical Aptitude: Strong technical curiosity and an ability to quickly grasp new product features, cloud enhancements, and identity/device management concepts.
Content Tool Proficiency: Hands-on experience or high comfort level creating digital learning content, specifically utilizing Articulate Rise and video editing platforms like Camtasia.
Simulation Savvy: Experience with or a strong aptitude for building interactive walkthroughs using digital adoption or simulation software like Navattic (or equivalent no-code sandbox capture tools).
Modern Stack Agility: High comfort level working daily in Google Workspace and leveraging AI companions like Claude to streamline writing, editing, and content assembly.
Communication Excellence: Exceptional ability to distill highly technical release metrics and developer notes into structured, user-friendly instructional copy and video scripts.
Portfolio Requirement: A link to a digital portfolio, media reel, or relevant work samples (e.g., video tutorials, interactive guides, or Rise courses) demonstrating your technical storytelling ability.
Preferred Qualifications:
Proven Content Creation Focus: Strong background with content creation as your core professional focus, showcasing deep day-to-day experience building diverse, polished digital media assets from scratch.
Bite-Sized Release Enablement: Demonstrated success working directly with new GTM product releases and transforming dense, highly technical engineering updates into crisp, bite-sized training modules tailored for external customers.
LMS Experience: Hands-on experience navigating, creating learning paths, uploading multimedia assets, and managing user experiences natively within modern Learning Management Systems (LMS).
SaaS Alignment: Experience working within a fast-paced B2B SaaS environment aligned directly with rapid software product release and GTM schedules.
