Lead Support Analyst -Oracle Fusion & Enterprise Cloud Applications - Kaseya

As a Lead Support Analyst for Oracle Fusion & Enterprise Cloud Applications, you will be responsible for combined support and release management activities.

Key Responsibilities

• Lead the support of Oracle Fusion Cloud Applications (ERP, SCM, and HCM)
• Monitor integrations and critical jobs across Oracle Fusion (ERP/HCM/SCM) and connected systems to ensure continuity and data accuracy.
• Ensure the scalability, performance, and security of applications
• Provide technical leadership and mentorship to junior engineers
• Troubleshoot and resolve technical issues and defects
• Oversee end-to-end release management for enterprise business applications, including planning, scheduling, coordination, validation, and deployment across global environments
• Coordinate testing cycles, documentation, and release readiness to ensure all changes meet quality, compliance, and organizational standards
• Manage L2/L3 operational support, including triage, incident handling, root-cause analysis, and ensuring minimal impact to business operations
• Serve as the primary liaison between IT, business stakeholders, and vendor teams for issues, enhancements, and release related activities
• Drive post release reviews, track defects, document lessons learned and implement process improvements to increase stability and reliability
• Maintain detailed operational documentation, SOPs, job sequences, support playbooks, and release procedures
• Ensure adherence to SLAs, tracking team performance and continuously identifying opportunities to optimize support efficiency
• Provide functional/technical support for Oracle Fusion workflows, approvals, reports, and integrations—coordinating with engineering teams when deeper fixes are required
• Communicate effectively with stakeholders at all levels, providing clear status updates, incident summaries, and release reporting

Skills

• In-depth technical knowledge and functionality of Oracle Fusion Cloud Applications including ERP, SCM, and HCM
• Deep understanding & technical experience with Oracle Fusion Cloud Applications security, integration framework, reporting & analytics, extensibility, personalization, configuration, architecture, and operations
• Strong knowledge of tools used to modify UI in Oracle Fusion Cloud Applications
• Strong understanding of databases, Excel, BI Reports including RTF, eText and Excel Template, XSL, OTBI reports, HCM Extracts, BI Cloud Connector, & BI folder security
• Strong functional knowledge in defining and using flex fields, lookups, values set, work structures, area of responsibility, personalization, Business Process Management (BPM), approval, and configurations
• Strong business acumen of Order to Cash, Billing, Financials (Procure to Pay, Record to Report), Hire to Retire, Cash & Payments, legal, Tax, and BI/DW
• Detailed understanding of Oracle Fusion Cloud Applications best practices
• Strong understanding of integrating Oracle Fusion Cloud Applications with other enterprise applications
• Strong knowledge of SOAP and REST web services
• Proficiency in Oracle development tools, SQL, PL/SQL, and JavaScript
• Strong knowledge of application support & development methodologies, tools, and frameworks, such as ITIL, DevOps, CI/CD, Agile, Scrum, code repositories, etc.
• Ensure “security by design” principles are integrated into all aspects of the Oracle Fusion Cloud architecture and development processes
• Proactive and willing to go above and beyond to satisfy the client and deliver on project goals
• Excellent problem-solving and analytical skills
• Knowledge of other corporate systems, technologies, and languages is a plus
• Knowledge & technical experience with code repositories and DevOps experience
  
  Requirements
  
  
• Minimum of 7-10 years of experience as a Lead Engineer or similar role in Oracle Fusion Cloud Applications (ERP/SCM/HCM), with approximately 70% technical and 30% functional expertise
• Completion of at least one full implementation of Oracle Fusion Cloud Applications (ERP/SCM/HCM) in a technical role
• Minimum of 5 year of experience with Oracle PaaS solutions: Oracle Integration Cloud, Oracle Process Automation, and Visual Builder Cloud Service / Oracle Apex
• At least 3 years of prior experience in a team lead role is mandatory
• Experience working with Oracle & other 3rd party vendors to resolve production support cases/issues
• Experience with data management, reporting solutions, and preparation of technical reports by collecting, analyzing, and summarizing information and trends
• Experience with REST API, SOAP, Web Services, Application Composer, Page Composer, and Page Configurator

Communications/Leadership

• Excellent written and verbal communication skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team-oriented environment
• Ability to guide and lead team members

Education/Technology

• Minimum bachelor’s degree or equivalent in Computer Sciences & Engineering, Information Technology, or related Engineering field

Preferred Certifications:

• Oracle Fusion Cloud certifications are a plus