L1 Helpdesk Support - AvePoint

Beyond Secure.

AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

L1 Helpdesk Support

Location: Singapore
Employment Type: Full-Time
Start Date: As soon as possible

Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background.

Key Responsibilities:

• Provide first-level support to internal users primarily via email and occasionally over the phone.

• Log, track, and follow up on support tickets to ensure timely resolution.

• Escalate issues to the appropriate technical team when required.

• Assist with basic troubleshooting steps and common user issues (e.g., login problems, email access).

• Maintain accurate records of service requests and communications.

• Ensure a high level of customer service and follow-up.

Requirements:

• No prior technical background is required – training will be provided.

• Good communication and interpersonal skills.

• Detail-oriented and able to follow standard operating procedures.

• Basic understanding of computers and email systems is an advantage.

• Able to work independently and as part of a team.

• Singaporean only