IT Supports Engineer - TripActions

As a key member of the Technical Services function, you will play an important role in advancing Navan’s operational capabilities by delivering outstanding IT support across our Paris site and global teams. 
You will be the "boots on the ground" ensuring our local team remains productive while also contributing to our global support mission.

You will help uphold Navan’s high service standards while contributing to the reliable, secure, and scalable technology foundation that enables the business to grow.
Our Paris office is a key hub for our growth, currently housing 80 employees with plans to expand to 120+ by the end of the year.

What You’ll Do

• On-Site Presence: Provide dedicated, on-site support at our Paris office Monday - Friday, 8:00 AM – 6:00 PM CET.

• Global Support: Monitor and resolve tickets via Slack and our global ticketing queue, supporting Navan employees across various time zones.

• Meeting Excellence: Take full ownership of Zoom Room functionality; manage technical setup and presentation support for "All Hands" meetings and stakeholder events.

• Lifecycle Management: Lead the local onboarding and off boarding logistics, including device preparation, account provisioning, and IT inductions.

• Infrastructure & Assets: Maintain local workstation setups, printer fleets, and conference room technology while managing local hardware inventory and repairs.

• Technical Administration: Administer and troubleshoot our core stack, including Okta, Google Workspace, Zoom, Slack, and Gem.

• On-Call Rotation: Participate in a team on-call rotation (typically 1 week per month).

What We’re Looking For

• Language: Fluency in both French and English is mandatory.

• Experience: 3–5 years of IT Support experience with a Bachelor’s degree in Computer Science (or 5–10 years of experience in lieu of a degree).

• Technical Proficiency: Strong administrative knowledge of Okta, Google Workspace, and Zoom.

• Hardware/MDM: Experience managing Windows (PC) and macOS/iOS devices using JAMF and/or Intune.

• Communication: A "white-glove" service mindset with the ability to support everyone from new starters to C-level executives with empathy and professionalism.

• Adaptability: Proven success in a fast-paced, high-growth corporate IT environment.

• Physicality: Ability to lift 10–50 lbs for hardware-related tasks.