Intuit Product Expert, Northern Kentucky University - Education At Work
View Company Profile- Job Title
- Intuit Product Expert, Northern Kentucky University
- Job Location
- Highland Heights, KY
- Job Description
- The Opportunity: Work, Learn, and Earn This Tax Season!Want a flexible, resume-boosting job that helps you build skills while earning a strong, steady paycheck (and even tuition assistance)? TurboTax helps millions of people file their taxes each year, and a big reason for their success is their team of Product Experts who make tax season less stressful for everyone.Education at Work (E@W) is hiring Intuit Product Experts for the upcoming tax season. You’ll represent Intuit (the makers of TurboTax) as an employee of E@W, helping customers by answering questions, troubleshooting, and making their experience as smooth as possible, all while gaining real-world customer service and tech support skills.We’ll provide all the training you need—just bring your communication skills, willingness to learn, and a positive attitude!What You’ll Do (Key Responsibilities):
- Help customers use TurboTax by delivering friendly and professional service over the phone.
- Answer inbound calls at the customer service center.
- Follow company policies and best practices to solve problems, troubleshoot issues, and provide customer-friendly tax advice.
What You Bring to the Job (Functional Skills):- Strong communication skills: you’re able to write and speak clearly, while showing empathy on every call.
- Ability to understand each customer’s situation and recommend solutions that fit their needs.
- You stay calm and professional, even when helping customers who are stressed or frustrated.
- Keep up-to-date on product updates and tax season changes so you can confidently assist customers.
- Research and analyze situations to find the best solutions for customers’ needs.
- Be dependable with your schedule (overtime available when needed!).
- Stay focused in a fast-paced, ever-changing environment.
- Be a quick thinker who asks good questions to find answers fast.
Qualifications (What You Need):- High School diploma
- Currently enrolled in a degree-granting college or university program
- Must be 18 years or older.
Why Students Love This Role (Perks & Benefits):- Competitive hourly pay.
- Opportunities to earn tuition assistance.
- Paid training (get paid to learn!).
- Access to mentors and coaches to help you succeed.
- Hands-on, real-world experience to boost your résumé.
Work Expectations:- Minimum of 18-20 hours per week (with the chance to work more during school breaks, up to 29 hours per week).
- Must be available to work during core hours:
- Peak Tax Season (January through April): Shifts available 7 days a week, 5:00 am – 9:00 pm PST, some weekend hours required.
Please Note:- This is a seasonal role running from January through April.
- International students on university sponsorships are welcome to apply. (We are unable to hire students who require other visa sponsorships, including F-1, CPT, or OPT.)
Please Note- This position is seasonal, running from January to April. Students who meet performance standards will be invited back for the next tax season.
- E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.
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Education At Work Company Size
Between 500 - 2,000 employees
Education At Work Founded Year
2012
Education At Work Total Amount Raised
$4,500,000