Inside Sales/Customer Success Coordinator - CelLink

Inside Sales/ Customer Success Coordinator

$85,000-$95,000 + Stock Options

We're looking for a solid Coordinator to be at the heart of our sales operations, a critical connector between our customers, production teams, logistics, and business development leads. This is a full-time, hands-on role where no two days are the same. You’ll gain exposure to everything from quoting and order processing to customer success and CRM management, with plenty of room to grow.

You'll report directly to Sales and Business Development leadership and play a key part in ensuring our customers get what they need, when they need it, with accuracy, speed, and care.

Essential Duties and Responsibilities

• Own the end-to-end process for customer purchase orders: order entry, confirmations, invoicing, and tracking using tools like OpenText/Covisint, SAP Ariba, Rocket Software, and internal CRM systems.
• Keep orders moving smoothly by partnering with logistics and production teams to meet shipping deadlines.
• Monitor order status, flag issues early, and communicate updates clearly, both internally and with customers.
• Maintain accurate, real-time sales data and customer information in our CRM.
• Be a reliable point of contact for customer questions and updates, responding with professionalism and urgency.
• Support Business Development in prepping quotes, tracking backorders, and managing returns.
• Work side-by-side with Account Managers and Sales Leadership to drive customer satisfaction and help execute growth strategies.
• Pitch in with general administrative tasks to help the team run smoothly. We all roll up our sleeves here.

Experience/Education

• Bachelor’s degree in Business, Supply Chain, or a related field, or equivalent experience.
• At least 2 years of experience in inside sales, sales operations, or customer service.
• Experience working with CRM tools and customer portals to manage sales orders and communication is preferred.
• Background in manufacturing or a fast-paced, technology-driven industry is a major plus.

Bonus if you...

• Communicate clearly and confidently, in writing, on the phone, and face-to-face.
• Are detail-obsessed and organized, but flexible enough to pivot when needed.
• Have a “how can I help?” mindset when it comes to customers and teammates.
• Are naturally curious and enjoy solving problems.
• Know your way around Excel, Outlook, and other MS Office tools.
• Want to build meaningful experience on a sales and operations team where you’re more than just a cog in the machine.

Location

The team is based in Wixom, MI. The role is 100% onsite.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Work Environment – Office

Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and a shop environment, with exposure to high noise levels from operating machines, physical hazards from moving equipment and machine parts, nuisance dust, and exposure to hazardous materials used in the manufacturing process.

Physical Demands – Office

This position requires the ability to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel, and to manipulate keys on a keyboard. The employee is required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close and peripheral vision.  The employee must be able to lift and/or move up to 35 pounds without assistance (including the ability to carry 20 lbs. up and down stairs).